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+--- Thread: LOGITECH SE QUESTION (/Thread-LOGITECH-SE-QUESTION--137928)
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LOGITECH SE QUESTION - qEpsilon - 04-03-2021
Logitech asked for videos and a picture, is it ok if i dont give any video and just give like 4 pics with what they requested? or will it certainly fail the SE, also does anyone know any excuses for not being able to give vids but give pics?
RE: LOGITECH SE QUESTION - zer0x - 04-03-2021
You can just send a few pics and the video as a corrupted file.
So maybe it will work.
RE: LOGITECH SE QUESTION - mothered - 04-04-2021
Quote:Logitech asked for videos and a pictureStrange.
Did they actually request both the video & pics?
RE: LOGITECH SE QUESTION - qEpsilon - 04-04-2021
(04-04-2021, 03:28 AM)mothered Wrote:Quote:Logitech asked for videos and a pictureStrange.
Did they actually request both the video & pics?
Yep, https://imgur.com/a/AzwL06X
theres the email.
Why are you suprised? is this not normal?
Oh and the reason was that the keyboard was turning off for a few hours then turning on then back off again.
RE: LOGITECH SE QUESTION - mothered - 04-05-2021
(04-04-2021, 07:15 PM)qEpsilon Wrote: Yep, https://imgur.com/a/AzwL06XUnless their claims policy has changed, they usually request one or the other.
theres the email.
Why are you suprised? is this not normal?
RE: LOGITECH SE QUESTION - qEpsilon - 04-05-2021
(04-05-2021, 03:56 AM)mothered Wrote:(04-04-2021, 07:15 PM)qEpsilon Wrote: Yep, https://imgur.com/a/AzwL06XUnless their claims policy has changed, they usually request one or the other.
theres the email.
Why are you suprised? is this not normal?
I made an excuse why I couldn’t send a video, but I sent 5 pics with a note with my name on, they then replied saying they must see the video and to upload it on google drive. And with the POP they want to see the full copy, on a pdf. This is pretty unusual.
RE: LOGITECH SE QUESTION - mothered - 04-05-2021
(04-05-2021, 10:30 AM)qEpsilon Wrote: they then replied saying they must see the video and to upload it on google drive.Use the corrupted video method and keep persevering throughout the entire claim.
RE: LOGITECH SE QUESTION - qEpsilon - 04-05-2021
(04-05-2021, 08:57 PM)mothered Wrote:i sent a 3 min video now with the serial number and issue and stuff, they still asked to send another video showing even deeper into the issue lmao. Apparently many advisors arent replying today, this rep defo must love her job if shes working today and then continues to ask for a million vids/pics/pops.(04-05-2021, 10:30 AM)qEpsilon Wrote: they then replied saying they must see the video and to upload it on google drive.Use the corrupted video method and keep persevering throughout the entire claim.
RE: LOGITECH SE QUESTION - mothered - 04-05-2021
(04-05-2021, 09:31 PM)qEpsilon Wrote: i sent a 3 min video now with the serial number and issue and stuff, they still asked to send another video showing even deeper into the issue lmao. Apparently many advisors arent replying today, this rep defo must love her job if shes working today and then continues to ask for a million vids/pics/pops.They keep records of every claim, so you may find that another rep will take over where the last one left off.
Please keep us updated.
RE: LOGITECH SE QUESTION - qEpsilon - 04-05-2021
(04-05-2021, 09:47 PM)mothered Wrote:(04-05-2021, 09:31 PM)qEpsilon Wrote: i sent a 3 min video now with the serial number and issue and stuff, they still asked to send another video showing even deeper into the issue lmao. Apparently many advisors arent replying today, this rep defo must love her job if shes working today and then continues to ask for a million vids/pics/pops.They keep records of every claim, so you may find that another rep will take over where the last one left off.
Please keep us updated.
it was the same rep, and yep ill keep you guys updated.