(07-27-2020, 06:41 PM)gabritchi Wrote: Hey there everyone,
I'm having a very unusual problem with logitech, 2 weeks ago i placed a ticket saying that my g29 racing wheel had stopped working. I did all the normal steps and provided all the info needed to make an replacement, such has photo with sn proof.
The problem is that he is always making an excuse to get more time ( I will leave a few prints of the conversation ).
Im not even sure if he is contacting anything, because i used a pop from a local store photoshopped.

https://prnt.sc/tpfsmq
https://prnt.sc/tpft59

(07-27-2020, 10:07 PM)Kostolany Wrote:

(07-27-2020, 06:41 PM)gabritchi Wrote: Hey there everyone,
I'm having a very unusual problem with logitech, 2 weeks ago i placed a ticket saying that my g29 racing wheel had stopped working. I did all the normal steps and provided all the info needed to make an replacement, such has photo with sn proof.
The problem is that he is always making an excuse to get more time ( I will leave a few prints of the conversation ).
Im not even sure if he is contacting anything, because i used a pop from a local store photoshopped.

https://prnt.sc/tpfsmq
https://prnt.sc/tpft59

I would try to complain my way through and try to express how disappointed and mad you are. Try thinking like a normal customer that has to deal for more than two weeks with the support just to get delayed even more. Keep us updated!

(07-27-2020, 10:46 PM)gabritchi Wrote:

(07-27-2020, 10:07 PM)Kostolany Wrote:

(07-27-2020, 06:41 PM)gabritchi Wrote: Hey there everyone,
I'm having a very unusual problem with logitech, 2 weeks ago i placed a ticket saying that my g29 racing wheel had stopped working. I did all the normal steps and provided all the info needed to make an replacement, such has photo with sn proof.
The problem is that he is always making an excuse to get more time ( I will leave a few prints of the conversation ).
Im not even sure if he is contacting anything, because i used a pop from a local store photoshopped.

https://prnt.sc/tpfsmq
https://prnt.sc/tpft59

I would try to complain my way through and try to express how disappointed and mad you are. Try thinking like a normal customer that has to deal for more than two weeks with the support just to get delayed even more. Keep us updated!

Thanks, i will try to do that and see what he says.

Quote:2 weeks ago i placed a ticket

The problem is that he is always making an excuse to get more time

I will leave a few prints of the conversation

(07-28-2020, 12:26 PM)gabritchi Wrote: Thanks for the help boys, im waiting for a reply from logitech
I will update once i get an answer!
Also, something more weirder is that he only answers me on mondays. 3 mondays and counting

(07-28-2020, 06:06 AM)mothered Wrote:

Quote:2 weeks ago i placed a ticket

The problem is that he is always making an excuse to get more time

I will leave a few prints of the conversation

Two weeks (and counting) to not finalize a claim of this nature, Is ridiculous to say the least.

You have all the evidence needed to request your claim be escalated.
Do It.

(07-28-2020, 05:18 PM)Kostolany Wrote:

(07-28-2020, 12:26 PM)gabritchi Wrote: Thanks for the help boys, im waiting for a reply from logitech
I will update once i get an answer!
Also, something more weirder is that he only answers me on mondays. 3 mondays and counting

If you have any more Logitech questions just tag me and I will make sure to try to help you. They can be tideous sometimes but dont give up. I just received the g560 and it was definitely worth the work!

(07-28-2020, 06:18 PM)gabritchi Wrote:

(07-28-2020, 06:06 AM)mothered Wrote:

Quote:2 weeks ago i placed a ticket

The problem is that he is always making an excuse to get more time

I will leave a few prints of the conversation

Two weeks (and counting) to not finalize a claim of this nature, Is ridiculous to say the least.

You have all the evidence needed to request your claim be escalated.
Do It.

(07-28-2020, 05:18 PM)Kostolany Wrote:

(07-28-2020, 12:26 PM)gabritchi Wrote: Thanks for the help boys, im waiting for a reply from logitech
I will update once i get an answer!
Also, something more weirder is that he only answers me on mondays. 3 mondays and counting

If you have any more Logitech questions just tag me and I will make sure to try to help you. They can be tideous sometimes but dont give up. I just received the g560 and it was definitely worth the work!

Thanks for all the help guys, i really love this community.
And great news it worked, i have my g29 getting shipped!
https://prnt.sc/tq1lhc

(07-28-2020, 06:18 PM)gabritchi Wrote:

(07-28-2020, 06:06 AM)mothered Wrote:

Quote:2 weeks ago i placed a ticket

The problem is that he is always making an excuse to get more time

I will leave a few prints of the conversation

Two weeks (and counting) to not finalize a claim of this nature, Is ridiculous to say the least.

You have all the evidence needed to request your claim be escalated.
Do It.

(07-28-2020, 05:18 PM)Kostolany Wrote:

(07-28-2020, 12:26 PM)gabritchi Wrote: Thanks for the help boys, im waiting for a reply from logitech
I will update once i get an answer!
Also, something more weirder is that he only answers me on mondays. 3 mondays and counting

If you have any more Logitech questions just tag me and I will make sure to try to help you. They can be tideous sometimes but dont give up. I just received the g560 and it was definitely worth the work!

Thanks for all the help guys, i really love this community.
And great news it worked, i have my g29 getting shipped!
https://prnt.sc/tq1lhc