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+--- Thread: need help with paypal case (/Thread-need-help-with-paypal-case)
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need help with paypal case - XNatsuX - 06-28-2020
hello i claimed that items i recieved were damaged. and they ask for a documentation.
fine. i asked local technician friend of mine to write it and and edit it for me.
fast forward 20days. paypal is asking me for the same documentation.
what can i do?https://imgur.com/a/m19Hqa2
RE: need help with paypal case - Defeat - 06-28-2020
Can you get it doctored from a bigger source or something? Do they know it's from a friend or just that it's from a local place?
RE: need help with paypal case - XNatsuX - 06-28-2020
i have no idea...i see some people say it need a proper letterhead so they can contact
RE: need help with paypal case - mothered - 06-28-2020
Quote:some people say it need a proper letterhead so they can contactMost Importantly, what does PayPal say?
RE: need help with paypal case - XNatsuX - 06-28-2020
(06-28-2020, 04:11 PM)mothered Wrote:Quote:some people say it need a proper letterhead so they can contactMost Importantly, what does PayPal say?
Please provide any information we ask you to send us within 3 days. If we don't hear back from you within this time frame, we may decide this case in the seller’s favour.
We've received your document. However, the document provided doesn't meet our requirements.
The requested document should be provided by an unbiased third party, such as a dealer, appraiser or another individual or organisation that's qualified in the area of the item in question (other than yourself). The document should detail the extent of the damage or clearly explain how the item received significantly differs from the item advertised.
Please provide valid documentation within the time frame specified above. This time period can’t be extended further.
RE: need help with paypal case - mothered - 06-28-2020
(06-28-2020, 04:38 PM)XNatsuX Wrote: The requested document should be provided by an unbiased third party, such as a dealer, appraiser or another individual or organisation that's qualified in the area of the item in question (other than yourself). The document should detail the extent of the damage or clearly explain how the item received significantly differs from the item advertised.
(06-28-2020, 04:38 PM)XNatsuX Wrote: paypal is asking me for the same documentation.^ Does this refer to the above request?
If so, stating the obvious, send It again.
RE: need help with paypal case - Filament - 06-28-2020
(06-28-2020, 05:01 PM)mothered Wrote:(06-28-2020, 04:38 PM)XNatsuX Wrote: The requested document should be provided by an unbiased third party, such as a dealer, appraiser or another individual or organisation that's qualified in the area of the item in question (other than yourself). The document should detail the extent of the damage or clearly explain how the item received significantly differs from the item advertised.
(06-28-2020, 04:38 PM)XNatsuX Wrote: paypal is asking me for the same documentation.^ Does this refer to the above request?
If so, stating the obvious, send It again.
Quote:We've received your document. However, the document provided doesn't meet our requirements.
(06-28-2020, 03:09 PM)XNatsuX Wrote: i have no idea...i see some people say it need a proper letterhead so they can contactDid you give them any reason to think your document is from a biased party?
RE: need help with paypal case - Defeat - 06-28-2020
(06-28-2020, 03:09 PM)XNatsuX Wrote: i have no idea...i see some people say it need a proper letterhead so they can contact
PayPal and I have a horrible relationship, but my best advice is to call. I have had them deny me cases I won by just human error, a quick phone call has fixed it.
Also, I don't think people read anything you send in. I know that sounds bizarre but I have an open case right now that's been going on for 3 weeks, they told me to provide them with the tracking # of my return, I did this 3 weeks ago when I opened the case. I called and they pretty much said... "oh we see it, type it in again and submit it. We need the person who received it to confirm and if they don't in 7 days, you'll get your refund".
Call and tell them you can 3 way the store if necessary or get the local shop to fax it in on your behalf. You should be fine.
RE: need help with paypal case - paranxia - 06-29-2020
paypal is rather bad for how it is managed ... but it is very useful for some SE ... however you are right @strait McCool call them..in case stressful but do not let time pass ... however the account is in yours first name ?
RE: need help with paypal case - mothered - 06-29-2020
(06-29-2020, 12:34 AM)paranxia Wrote: paypal is rather bad for how it is managed ..Agree.
Mismanagement, often leads to vulnerabilities which can work In the SE'ers favor.
@XNatsuX, any further developments?