(06-12-2020, 12:03 AM)goldengeneration Wrote: Hi guys, some advice needed please.

I have successfully done a dna via PayPal for a store that doesn’t reply to PayPal.  This was done in feb and was for just over £1000. I am now in the process of doing another one through the Same retailer this time for an order of just below £5000.  It’s been just over 3 months since the 1st one and I’ve had a number of transactions through my PayPal account since too.

I am planning on DNA again, will this flag on PayPal’s end? Should I use totem not as described? I’m very confident the retailer will not reply.

Thanks I’m advance all

(06-12-2020, 12:03 AM)goldengeneration Wrote: Hi guys, some advice needed please.

I have successfully done a dna via PayPal for a store that doesn’t reply to PayPal.  This was done in feb and was for just over £1000. I am now in the process of doing another one through the Same retailer this time for an order of just below £5000.  It’s been just over 3 months since the 1st one and I’ve had a number of transactions through my PayPal account since too.

I am planning on DNA again, will this flag on PayPal’s end? Should I use totem not as described? I’m very confident the retailer will not reply.

Thanks I’m advance all

Quote:Should I use totem not as described?

(06-12-2020, 07:12 AM)goldengeneration Wrote: Thanks for reply guys.

@mothered I have only done 1 before this on my account

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I have previously not done SNAD or Item not as described using PayPal.

what is the best thing to say to PayPal? it is 3 electrical items.

I haven't used the SNAD or item not as described before.

Do i say the item is missing parts, the item is different to what i ordered or do i say it is not in the condition it is supposed to be (open and used rather than new)?

(06-12-2020, 07:12 AM)goldengeneration Wrote: I have previously not done SNAD or Item not as described using PayPal.

(06-12-2020, 07:12 AM)goldengeneration Wrote: what is the best thing to say to PayPal? it is 3 electrical items.

Do i say the item is missing parts, the item is different to what i ordered or do i say it is not in the condition it is supposed to be (open and used rather than new)?

(06-12-2020, 07:12 AM)goldengeneration Wrote: I am planning on DNA again, will this flag on PayPal’s end

(06-12-2020, 08:23 AM)mothered Wrote:

(06-12-2020, 07:12 AM)goldengeneration Wrote: I have previously not done SNAD or Item not as described using PayPal.

Understood, but "how many claims In total" have you performed with PayPal on the same account?

(06-12-2020, 07:12 AM)goldengeneration Wrote: what is the best thing to say to PayPal? it is 3 electrical items.

Do i say the item is missing parts, the item is different to what i ordered or do i say it is not in the condition it is supposed to be (open and used rather than new)?

As per below, you're planning to DNA It, correct?

(06-12-2020, 07:12 AM)goldengeneration Wrote: I am planning on DNA again, will this flag on PayPal’s end

(06-12-2020, 08:48 AM)goldengeneration Wrote: I have only done 1 claim on PayPal with this account before. that was in february this year. Since then ive used PayPal a lot for legit transactions. ive had the account for a while now.

(06-12-2020, 08:48 AM)goldengeneration Wrote: My main concern is when i go on to my claims page on PayPal i see the one from february which is the same retailer as this one. will it flag at their end?

(06-12-2020, 08:48 AM)goldengeneration Wrote: - Yes, I was initially planning DNA as it is known to work. especially as the carrier, has foolishly attempted to deliver the parcel to a house few doors down and took a picture of that door and uploaded that to my tracking id rather than taking a picture of the items left on my doorstep!

Quote:Do i say the item is missing parts, the item is different to what i ordered or do i say it is not in the condition it is supposed to be (open and used rather than new)?

(06-12-2020, 09:05 AM)mothered Wrote:

(06-12-2020, 08:48 AM)goldengeneration Wrote: I have only done 1 claim on PayPal with this account before. that was in february this year. Since then ive used PayPal a lot for legit transactions. ive had the account for a while now.

You've only done the one claim for the duration of the account, so you'll be fine.

(06-12-2020, 08:48 AM)goldengeneration Wrote: My main concern is when i go on to my claims page on PayPal i see the one from february which is the same retailer as this one. will it flag at their end?

Although the claim Is against the same company, by no means does It Indicate suspicious activity on the account.

As far as you're concerned, they've simply failed (yet again) to deliver your goods which Is no fault of your own.

(06-12-2020, 08:48 AM)goldengeneration Wrote: - Yes, I was initially planning DNA as it is known to work. especially as the carrier, has foolishly attempted to deliver the parcel to a house few doors down and took a picture of that door and uploaded that to my tracking id rather than taking a picture of the items left on my doorstep!

Then you cannot use any of your suggestions:

Quote:Do i say the item is missing parts, the item is different to what i ordered or do i say it is not in the condition it is supposed to be (open and used rather than new)?

You're using the DNA, thus you're not supposed to have the package/Item to begin with.

Under PayPal's Buyer Protection, you're covered If an Item doesn’t arrive, so this Is what you'll use when claiming the DNA.

(06-12-2020, 09:13 AM)Roadman Wrote: If the company is Curry's then they have started to reply recently. Very often even, multiple people can confirm this. This is why I recommended Not as described. So take your next course of action with caution.