Quote:I read up on how others played this scenario out and it seems either the DNA method or claiming it was faulty, was how they succeeded. Preferably gonna do the latter

(02-16-2020, 02:42 AM)mothered Wrote: Is the serial still under warranty?

Quote:I read up on how others played this scenario out and it seems either the DNA method or claiming it was faulty, was how they succeeded. Preferably gonna do the latter

They will request the return of the laptop, so be prepared for It.

(02-16-2020, 02:53 AM)neekhavod Wrote:

(02-16-2020, 02:42 AM)mothered Wrote: Is the serial still under warranty?

Quote:I read up on how others played this scenario out and it seems either the DNA method or claiming it was faulty, was how they succeeded. Preferably gonna do the latter

They will request the return of the laptop, so be prepared for It.

The laptop is still, thankfully, still under warranty, I just checked. And what if I claim there was some hazardous condition that I had to dispose of the laptop, would they just send a replacement?

Quote:And what if I claim there was some hazardous condition that I had to dispose of the laptop, would they just send a replacement?

(02-16-2020, 03:08 AM)mothered Wrote:

(02-16-2020, 02:53 AM)neekhavod Wrote:

(02-16-2020, 02:42 AM)mothered Wrote: Is the serial still under warranty?

They will request the return of the laptop, so be prepared for It.

The laptop is still, thankfully, still under warranty, I just checked. And what if I claim there was some hazardous condition that I had to dispose of the laptop, would they just send a replacement?

Quote:And what if I claim there was some hazardous condition that I had to dispose of the laptop, would they just send a replacement?

I tend to opt for this method, but the SE must be very well formulated and executed to have any chance of succeeding.

(02-16-2020, 04:59 AM)neekhavod Wrote:

(02-16-2020, 03:08 AM)mothered Wrote:

(02-16-2020, 02:53 AM)neekhavod Wrote: The laptop is still, thankfully, still under warranty, I just checked. And what if I claim there was some hazardous condition that I had to dispose of the laptop, would they just send a replacement?

Quote:And what if I claim there was some hazardous condition that I had to dispose of the laptop, would they just send a replacement?

I tend to opt for this method, but the SE must be very well formulated and executed to have any chance of succeeding.

Yeah, this might be the hardest one I've done so far. What do you think about the story being about an inflated battery/smoking battery, causing me to throw away the laptop?

(02-16-2020, 05:27 AM)Jerban Wrote:

(02-16-2020, 04:59 AM)neekhavod Wrote:

(02-16-2020, 03:08 AM)mothered Wrote: I tend to opt for this method, but the SE must be very well formulated and executed to have any chance of succeeding.

Yeah, this might be the hardest one I've done so far. What do you think about the story being about an inflated battery/smoking battery, causing me to throw away the laptop?

I tried this and they asked for me to try reclaim it afterwards.

Comes down to the rep you get. Might take several tries.

(02-16-2020, 04:59 AM)neekhavod Wrote: What do you think about the story being about an inflated battery/smoking battery, causing me to throw away the laptop?

(02-16-2020, 06:51 AM)mothered Wrote:

(02-16-2020, 04:59 AM)neekhavod Wrote: What do you think about the story being about an inflated battery/smoking battery, causing me to throw away the laptop?

Errors In manufacturing, can cause batteries to overheat and potentially catch fire, so this Is very much a realistic occurrence.

Companies tend to take the matter more seriously, when you mention that you've suffered burns when disposing the unit.

(02-16-2020, 11:22 AM)Jerban Wrote:

(02-16-2020, 06:51 AM)mothered Wrote:

(02-16-2020, 04:59 AM)neekhavod Wrote: What do you think about the story being about an inflated battery/smoking battery, causing me to throw away the laptop?

Errors In manufacturing, can cause batteries to overheat and potentially catch fire, so this Is very much a realistic occurrence.

Companies tend to take the matter more seriously, when you mention that you've suffered burns when disposing the unit.

I like that approach, lately Ive been trying to contact support to just 'let Them know' rather than wanting to claim warranty.

Ill be back with feedback in the comming week.