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+--- Thread: Logitech G Pro X Keyboard SE Success (Only using SN) (/Thread-Logitech-G-Pro-X-Keyboard-SE-Success-Only-using-SN)
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Logitech G Pro X Keyboard SE Success (Only using SN) - Nativeherb - 01-31-2020
After talking to the customer support rep for about a week, I was successful in getting a keyboard off of them.
I have never seen anyone SE the G PRO X Keyboard, so I just wanted to share the story. The keyboard is a Logitech website exclusive, so it is difficult to get a POP.
This is my first successful SE, it went pretty well for me, and I pulled it off with only a serial number.
I started off my creating an email that sounded like an old person. I made the email with the name of a generic old lady, I did this so I could sound like I don't know much about tech.
I used Logitech's Contact US page, and used the support.logi.com website to do the SE. A lot of the people say it is quicker by the phone, but I like using email support more, even if it takes about a week.
I started my case with talking about how the "flashy colorful lights" on the keyboard don't work when I plug the thing in, and how my special needs son was really excited, and stuff like that.
As normal, they sent me the list of what to do to try to fix, I replied that I tried these steps as normal.
The agent asked to clarify the issue, which I answered very broadly like an old person would.
The agent finally asked me to send my information, which I did . For the proof of purchase, I told her I would try to get it from the "giftgiver" if necessary. I got the serial off an unboxing video, all the other info is straightforward, like address, postal code, etc.
She sent an email basically saying I have to send the old keyboard back once I get the new one.
And another with the prepaid shipping label.
Then an automated message saying my package is sent.
I wanted to share this story for the two or three people that would read it. Thanks for reading the whole story.
(EDIT):
Somehow, I got lucky on this SE, and succeeded with the bar minimum. I do not have to use the BOX method on them, as they are asking me to send back the defective product once I receive the replacement. Somehow the rep approved my replacement, although she asked for a proof of purchase, I made up a story on how the item was a gift, and how I would ask the purchaser for the receipt if it was necessary. She also did not ask for any photos or videos, I got lucky on this one.
Thanks for all of the comments, I did not expect my first post to do this well.
RE: Logitech G Pro X Keyboard SE Success (Only using SN) - Defqon - 01-31-2020
Nicely done man! good job.
RE: Logitech G Pro X Keyboard SE Success (Only using SN) - Parliament - 01-31-2020
So I suppose you sent it to a drop or intend to box? Not sure if Logitech bills.
RE: Logitech G Pro X Keyboard SE Success (Only using SN) - mothered - 01-31-2020
Quote:She sent an email basically saying I have to send the old keyboard back once I get the new one.
And another with the prepaid shipping label.
Then an automated message saying my package is sent.
Although I've yet to personally experience It from Logitech, ARs do have the capacity (and every right) to bill the account holder If the requested Item Is not returned.
I'm not suggesting It will happen, but rather a possibility that It can.
RE: Logitech G Pro X Keyboard SE Success (Only using SN) - Checkpoint - 01-31-2020
I did a similar thing 2 years ago for another kaybard and they didn't give me a return label. I didn't knew Logitech did that.
The SE is not finished. They will request that you send the original keyboard back.
RE: Logitech G Pro X Keyboard SE Success (Only using SN) - unkn0wn123 - 01-31-2020
And you didn't get told to take a video or picture? Might be why they asked for you to return it, if we could find a way to bypass the video and picture with the ticket number (corrupt files doesn't always work) that'd be sick. I got a serial and pic of the serial and ticket number to find out the keyboard was no longer under warranty (despite the item being a year old apparently) so either the ebay seller lied or it ran out just when I was waiting for it to process.
RE: Logitech G Pro X Keyboard SE Success (Only using SN) - Nativeherb - 02-01-2020
IDK how they can do it, I didn't give them any payment info. I gave them only my address, friends phone number, serial number, and fake name. I think they are just telling me to return the defective product not expecting it. I asked the rep, who told me to return the defective product after I received the replacement.
RE: Logitech G Pro X Keyboard SE Success (Only using SN) - Parliament - 02-01-2020
(02-01-2020, 09:59 PM)Nativeherb Wrote: IDK how they can do it, I didn't give them any payment info. I gave them only my address, friends phone number, serial number, and fake name. I think they are just telling me to return the defective product not expecting it. I asked the rep, who told me to return the defective product after I received the replacement.Address, lol. They're gonna send you a invoice via post and if you don't pay it, they'll send debt collectors.
RE: Logitech G Pro X Keyboard SE Success (Only using SN) - renold458 - 02-01-2020
So to my understanding this SE is actually not complete as they requested the keyboard back and have an address on file in which to invoice. Curious to see the next steps.
RE: Logitech G Pro X Keyboard SE Success (Only using SN) - zhclgmfz - 02-02-2020
awesome
goodjob
(01-31-2020, 03:27 AM)Nativeherb Wrote: After talking to the customer support rep for about a week, I was successful in getting a keyboard off of them.
I have never seen anyone SE the G PRO X Keyboard, so I just wanted to share the story. The keyboard is a Logitech website exclusive, so it is difficult to get a POP.
This is my first successful SE, it went pretty well for me, and I pulled it off with only a serial number.
I started off my creating an email that sounded like an old person. I made the email with the name of a generic old lady, I did this so I could sound like I don't know much about tech.
I used Logitech's Contact US page, and used the support.logi.com website to do the SE. A lot of the people say it is quicker by the phone, but I like using email support more, even if it takes about a week.
I started my case with talking about how the "flashy colorful lights" on the keyboard don't work when I plug the thing in, and how my special needs son was really excited, and stuff like that.
As normal, they sent me the list of what to do to try to fix, I replied that I tried these steps as normal.
The agent asked to clarify the issue, which I answered very broadly like an old person would.
The agent finally asked me to send my information, which I did . For the proof of purchase, I told her I would try to get it from the "giftgiver" if necessary. I got the serial off an unboxing video, all the other info is straightforward, like address, postal code, etc.
She sent an email basically saying I have to send the old keyboard back once I get the new one.
And another with the prepaid shipping label.
Then an automated message saying my package is sent.
I wanted to share this story for the two or three people that would read it. Thanks for reading the whole story.
(EDIT):
Somehow, I got lucky on this SE, and succeeded with the bar minimum. I do not have to use the BOX method on them, as they are asking me to send back the defective product once I receive the replacement. Somehow the rep approved my replacement, although she asked for a proof of purchase, I made up a story on how the item was a gift, and how I would ask the purchaser for the receipt if it was necessary. She also did not ask for any photos or videos, I got lucky on this one.
Thanks for all of the comments, I did not expect my first post to do this well.