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+--- Thread: john lewis fragrance refund (/Thread-john-lewis-fragrance-refund)
john lewis fragrance refund - himar2468 - 02-15-2019
Hello, im trying to attempt to do a refund from john lewis for a perfume thats worth £270. What are my chances it works, ordered it yesterday and it should be arriving tomorrow via DPD and was going to use the "it was broken and i cut myself" method. Anyone done a refund from john lewis before? https://www.johnlewis.com/
Would appreciate any help thank you
RE: john lewis fragrance refund - DTMHibbert - 02-15-2019
(02-15-2019, 06:51 AM)himar2468 Wrote: Hello, im trying to attempt to do a refund from john lewis for a perfume thats worth £270. What are my chances it works, ordered it yesterday and it should be arriving tomorrow via DPD and was going to use the "it was broken and i cut myself" method. Anyone done a refund from john lewis before? https://www.johnlewis.com/
Would appreciate any help thank you
Wow what perfume is worth £270 lol... no wonder your trying a refund lol...
RE: john lewis fragrance refund - mothered - 02-15-2019
Quote:and was going to use the "it was broken and i cut myself" method.
They may request pictures of the damage, so be prepared for that.
Exactly which perfume Is It, and how much does It weigh?
RE: john lewis fragrance refund - himar2468 - 02-15-2019
(02-15-2019, 08:38 AM)DTMHibbert Wrote:(02-15-2019, 06:51 AM)himar2468 Wrote: Hello, im trying to attempt to do a refund from john lewis for a perfume thats worth £270. What are my chances it works, ordered it yesterday and it should be arriving tomorrow via DPD and was going to use the "it was broken and i cut myself" method. Anyone done a refund from john lewis before? https://www.johnlewis.com/
Would appreciate any help thank you
Wow what perfume is worth £270 lol... no wonder your trying a refund lol...
lol yea haha its aventus creed 100ml
RE: john lewis fragrance refund - himar2468 - 02-15-2019
(02-15-2019, 11:30 AM)mothered Wrote:Quote:and was going to use the "it was broken and i cut myself" method.
They may request pictures of the damage, so be prepared for that.
Exactly which perfume Is It, and how much does It weigh?
Well i was going to say that it was a safety hazard for my family and i didnt want the glass to go everywhere so i had to throw it away. Its the aventus creed 100ml, where can i find the weight?
RE: john lewis fragrance refund - titchyyyy - 02-15-2019
(02-15-2019, 01:53 PM)himar2468 Wrote:(02-15-2019, 11:30 AM)mothered Wrote:Quote:and was going to use the "it was broken and i cut myself" method.
They may request pictures of the damage, so be prepared for that.
Exactly which perfume Is It, and how much does It weigh?
Well i was going to say that it was a safety hazard for my family and i didnt want the glass to go everywhere so i had to throw it away. Its the aventus creed 100ml, where can i find the weight?
The only issue is - they'll wonder why you haven't taken a picture as most people would take a picture as proof. You wouldn't just throw it away?
I'd probably go down the route of did not arrive or they've sent you the wrong item completely. I mean, you'd only have to buy a £15/20 perfume from them in a similar bottle/size/weight and it should be pretty easy I'd say.
RE: john lewis fragrance refund - mothered - 02-15-2019
(02-15-2019, 01:53 PM)himar2468 Wrote:(02-15-2019, 11:30 AM)mothered Wrote:Quote:and was going to use the "it was broken and i cut myself" method.
They may request pictures of the damage, so be prepared for that.
Exactly which perfume Is It, and how much does It weigh?
Well i was going to say that it was a safety hazard for my family and i didnt want the glass to go everywhere so i had to throw it away. Its the aventus creed 100ml, where can i find the weight?
The purpose of the weight, Is to determine whether the missing Item method can be used, however It's a little too heavy.
In terms of the weight, as a rule of thumb, every ml Is the equivalent of 1g so 100ml = 100g. You can also opt for the DNA or wrong Item received method.
RE: john lewis fragrance refund - himar2468 - 02-15-2019
(02-15-2019, 02:28 PM)titchyyyy Wrote:(02-15-2019, 01:53 PM)himar2468 Wrote:(02-15-2019, 11:30 AM)mothered Wrote: They may request pictures of the damage, so be prepared for that.
Exactly which perfume Is It, and how much does It weigh?
Well i was going to say that it was a safety hazard for my family and i didnt want the glass to go everywhere so i had to throw it away. Its the aventus creed 100ml, where can i find the weight?
The only issue is - they'll wonder why you haven't taken a picture as most people would take a picture as proof. You wouldn't just throw it away?
I'd probably go down the route of did not arrive or they've sent you the wrong item completely. I mean, you'd only have to buy a £15/20 perfume from them in a similar bottle/size/weight and it should be pretty easy I'd say.
Surely the excuse is plausible, something along the lines of i panicked after seeing the blood having a phobia of blood and just had to throw it away? I dunno. So ur suggesting that I find a perfume (similar weight) they stock on another website and tell them that’s what was in the box and that they sent me the wrong one. One thing I’m worried about is that I have heard some places have video of the warehouse packing the item to confirm it’s the right perfume being sent do you think this will be the case?
RE: john lewis fragrance refund - himar2468 - 02-15-2019
(02-15-2019, 03:27 PM)mothered Wrote:(02-15-2019, 01:53 PM)himar2468 Wrote:(02-15-2019, 11:30 AM)mothered Wrote: They may request pictures of the damage, so be prepared for that.
Exactly which perfume Is It, and how much does It weigh?
Well i was going to say that it was a safety hazard for my family and i didnt want the glass to go everywhere so i had to throw it away. Its the aventus creed 100ml, where can i find the weight?
The purpose of the weight, Is to determine whether the missing Item method can be used, however It's a little too heavy.
In terms of the weight, as a rule of thumb, every ml Is the equivalent of 1g so 100ml = 100g. You can also opt for the DNA or wrong Item received method.
Do you think it’s risky at all using the DNA method with DPD special next day delivery? I think it requires signature too. Which do you suggest from experience DNA or wrong item received?
RE: john lewis fragrance refund - mothered - 02-15-2019
(02-15-2019, 03:48 PM)himar2468 Wrote:(02-15-2019, 03:27 PM)mothered Wrote:(02-15-2019, 01:53 PM)himar2468 Wrote: Well i was going to say that it was a safety hazard for my family and i didnt want the glass to go everywhere so i had to throw it away. Its the aventus creed 100ml, where can i find the weight?
The purpose of the weight, Is to determine whether the missing Item method can be used, however It's a little too heavy.
In terms of the weight, as a rule of thumb, every ml Is the equivalent of 1g so 100ml = 100g. You can also opt for the DNA or wrong Item received method.
Do you think it’s risky at all using the DNA method with DPD special next day delivery? I think it requires signature too. Which do you suggest from experience DNA or wrong item received?
Given It requires a signature, they'll most likely open an Investigation and cross-check with the carrier.
I'd go for the wrong Item received method.