Dear John,

My name is Sheillamar, I understand that you would like assistance with your G933 Artemis Spectrum Wireless 7.1 Surround Gaming Headset.

We apologize for not getting back to you promptly regarding your inquiry. Unfortunately, we are experiencing higher than average contact volume at this time.

May we know what are the troubleshooting or steps you have done before contacting us? To reduce your wait time and to identify the possible causes, please see the additional steps below for resolving the most common issues:

- Make sure you're using the latest version of Logitech Gaming Software
- Upgrade firmware if available
- Make sure battery is charged
- Try recovering the headset:
- Try re-pairing the G933 gaming headset to the USB Wireless Mix Adapter
- When connected to a computer please test the headset both in PC Mode and 3.5mm Mode and observe if the issue remains on both modes
- Please test the headset when connected to a mobile device using the included 3.5mm audio cable, and observe if the same issue remains
- Try on another device

Please provide the following so I can update our records and make sure that we have the right information:

Device information:
*Product PID or S/N number:
(From the device itself that ends in the number 8)
(From the box that ends in the number 9)
*Please provide a copy of the proof of purchase (attach a scan or photo of the sales receipt or VAT invoice in JPG format).
*Warranty is determined based on production date, if you expect the product to be out of warranty based on this, then please provide a copy of the proof of purchase to ensure that you are getting the most accurate duration of your warranty.

Shipping information: (Note: We cannot make shipments to a PO Box or APO/FPO addresses):
- First Name:
- Last Name:
- Company (if any):
- Address: (P.O. Box is not accepted)
- Postal Code:
- City:
- County/State (if any):
- Country:
- Telephone Number (including country code):

NOTE: Kindly confirm if the address is serviceable by UPS. All fields are MANDATORY.

Thank you in advance for providing this information.






For future reference your case reference number is REMOVED BC LOGITECH MIGHT SEE. This will allow us to quickly find the contact history when you need additional help. If we do not receive a reply, your support request will eventually be closed and set to "solved". A survey will be sent to you to gather your feedback.

To contact us by phone or obtain additional information (FAQ's, Forum, Manuals, etc.) please visit support.logitech.com

Best regards,

Sheillamar
Logitech Customer Care
support.logitech.com