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+--- Thread: Logitech want video proof (/Thread-Logitech-want-video-proof)
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Logitech want video proof - moneymaker6660 - 09-28-2018
Hey guys, I'm trying to SE a g933 headset via Logitech and this is what they sent me.
We need a video showing the proof of purchase and the serial number of the product and a handwritten case number on a piece of paper for the completion of the replacement process.
How can I go about doing this. I have a s/n, and I can obviously write the case number down, but I don't have a receipt or anything. Shall I say it was a gift so I don't have any proof of purchase? I SEd a g29 wheel just yesterday, so I was sure to use a VPN and a different address as well as a different email address.
Any suggestions will be appreciated.
RE: Logitech want video proof - knightrider558 - 10-03-2018
1- Find a person who have this product and ask them to do a favor (best and legit option).
2- Ask them its a gift from Uncle/Friend, I dont have PoP
RE: Logitech want video proof - Yuji - 10-03-2018
Give up and try again later. It's not like you have to reply.
Just try again in a few weeks.
RE: Logitech want video proof - QWERTYUIOP - 10-03-2018
(10-03-2018, 03:47 PM)Yuji Wrote: Give up and try again later. It's not like you have to reply.
Just try again in a few weeks.
why does he need to wait cant he just try on another email with vpn?
RE: Logitech want video proof - Yuji - 10-03-2018
why does he need to wait cant he just try on another email with vpn?
[/quote]
Might get the same CS rep, they probably don't have a army of reps like amazon.
If he uses the same type of writing style and story that'll raise a red flag and deny him right away.
RE: Logitech want video proof - mothered - 10-03-2018
It's been around 6 days since your request for assistance.
Are you still In need of help? If so, please provide the latest developments.
RE: Logitech want video proof - moneymaker6660 - 10-04-2018
(10-03-2018, 09:22 PM)mothered Wrote: It's been around 6 days since your request for assistance.
Are you still In need of help? If so, please provide the latest developments.
Thanks for asking, I replied with my address and simply told them, I'm on vacation. Just send the wheel and I'll send the 'old' wheel back when I return from my hiatus. They then said,
"Thank you for your email update and apologies for the delayed response as we are receiving high volume of emails.
Our warranty request has been submitted and waiting for approval, kindly allow us up to 5- 7 business days. Once approved an automated email with a tracking number will be sent to you, tracking can be done on http://www.UPS.com Once you receive the tracking number the case will be set solved. The expected delivery is 3-7 business days from the moment of shipping.
Once you receive the tracking information, we highly suggest signing up for UPS My Choice.
UPS My Choice is 100% free and gives you the ability to sign up for delivery alerts, check delivery time, authorize shipment release, reschedule deliveries, or even set up delivery to another address."
But I haven't received a confirmation email with a tracking number, and it's been six days, they state in the email to wait 7 days for it come through. If it doesn't come through tomorrow, I'll have to call them or something.
I also have a g933 case ongoing too but there's a separate thread for that.
RE: Logitech want video proof - mothered - 10-04-2018
(10-04-2018, 12:04 AM)moneymaker6660 Wrote: But I haven't received a confirmation email with a tracking number, and it's been six days, they state in the email to wait 7 days for it come through. If it doesn't come through tomorrow, I'll have to call them or something.
Are you calculating "business days?".
That's what they usually refer to- excluding weekends and public holidays.
RE: Logitech want video proof - moneymaker6660 - 10-04-2018
(10-04-2018, 09:12 AM)mothered Wrote:(10-04-2018, 12:04 AM)moneymaker6660 Wrote: But I haven't received a confirmation email with a tracking number, and it's been six days, they state in the email to wait 7 days for it come through. If it doesn't come through tomorrow, I'll have to call them or something.
Are you calculating "business days?".
That's what they usually refer to- excluding weekends and public holidays.
Yeah that's what I mean
RE: Logitech want video proof - mothered - 10-04-2018
(10-04-2018, 11:17 AM)moneymaker6660 Wrote:(10-04-2018, 09:12 AM)mothered Wrote:(10-04-2018, 12:04 AM)moneymaker6660 Wrote: But I haven't received a confirmation email with a tracking number, and it's been six days, they state in the email to wait 7 days for it come through. If it doesn't come through tomorrow, I'll have to call them or something.
Are you calculating "business days?".
That's what they usually refer to- excluding weekends and public holidays.
Yeah that's what I mean
They give a ballpark figure (estimate) of the time-frame.
Give It another day or two and contact them.