[mothered]

One of the reps I spoke to said even though I cancelled the order, I had to wait until the 5th because it might get delivered, so he couldn't issue a replacement/refund as the system "didn't let him". Pretty sure he was bullshitting as the other rep I spoke to did it as soon as I mentioned if I could get a replacement.

Under the circumstances, the waiting period Is normal procedure for most companies, but that's simply taking measures to see If the package may turn up.

As you've experienced, It can certainly be processed Immediately.