[vcwerkl vkwemowver]

This is evidence that your order has been delivered to the address on your order, if you have not received your goods this would be a civil matter.

We're not able to assist any further.

They're missing the point and totally Ignoring what needs to be addressed, which Is this:

photo evidence as you can see is of a person with the door open accepting the goods.

The above quote Is their response and you've asked for evidence of that, but It continues to fall on deaf ears. Tell them why they're failing to comply with your request to email you the said evidence.

Will do.