[XNatsuX]

i have no idea...i see some people say it need a proper letterhead so they can contact

PayPal and I have a horrible relationship, but my best advice is to call.  I have had them deny me cases I won by just human error, a quick phone call has fixed it.

Also, I don't think people read anything you send in.  I know that sounds bizarre but I have an open case right now that's been going on for 3 weeks, they told me to provide them with the tracking # of my return, I did this 3 weeks ago when I opened the case.  I called and they pretty much said... "oh we see it, type it in again and submit it.  We need the person who received it to confirm and if they don't in 7 days, you'll get your refund".

Call and tell them you can 3 way the store if necessary or get the local shop to fax it in on your behalf.  You should be fine.

paypal is rather bad for how it is managed ..

Agree.

paypal doesnt accept any call ins due to virus

Mismanagement, often leads to vulnerabilities which can work In the SE'ers favor.
@XNatsuX, any further developments?

doing a new document to sent in to them in 24hr

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i have no idea...i see some people say it need a proper letterhead so they can contact

PayPal and I have a horrible relationship, but my best advice is to call. I have had them deny me cases I won by just human error, a quick phone call has fixed it.

Also, I don't think people read anything you send in. I know that sounds bizarre but I have an open case right now that's been going on for 3 weeks, they told me to provide them with the tracking # of my return, I did this 3 weeks ago when I opened the case. I called and they pretty much said... "oh we see it, type it in again and submit it. We need the person who received it to confirm and if they don't in 7 days, you'll get your refund".

Call and tell them you can 3 way the store if necessary or get the local shop to fax it in on your behalf. You should be fine.

they dont accept call in due to virus

[mothered]

doing a new document to sent in to them in 24hr

Please reply when you receive their response.