[himar2468]

Given It requires a signature, they'll most likely open an Investigation and cross-check with the carrier.

I'd go for the wrong Item received method.

I think it does but im not 100% sure, if it doesnt require a signature do you think i should opt for the DNA method?

If there's no signature required nor any other form of proof of delivery (photo taken), as far as you're concerned, you didn't receive It. So yes, on these grounds, the DNA method will work. I still prefer the wrong Item received method, though.

Just remember that the delivery of a package, Is not the same as personally receiving It.

It has arrived today and ive ordered another cologne that the same website stock, same amount of liquid 100ml. Should i contact them right away and say that i have received the wrong one? the reason why i ask is because the decoy cologne that i ordered will come monday so do you think i should start the process now regardless? or wait until the decoy cologne arrives.

thanks for the advice