[mothered]

I contacted the operator again, he opened a complaint for me from a to z. he said to wait a week to get feedback

For the most part, social engineering requires perseverance and a lot of patience, and this Is a prime example of that.

The upside Is, your claim Is actively moving In a positive direction.
We shall await their reply.

I received a new response from the seller, he asked me to fill in and sign this document.


STATEMENT
_____________(name and last name) the consignee of the shipment
number: _____________
(UPS tracking number)would like
to declare that the package is lost and I never received it.
Signature
___________
Date
________

It's fine, go ahead and sign It.