[rkuchxep_]

i never tried to se before so i would like some help on how to do it . The item weighs about 0.5 kg and cost 200 £ . I read past threads and posts on socialengineers website and think the DNA method would work but I read it again and saw the mention of weight playing a factor and in my case amazon says the weight is 0 . 5 kg.

Could I still try the dna method and say that the headphones were missing from the box , or say that they delivered the wrong headphones?

[mothered]

Firstly, welcome to our community.

and posts on socialengineers website and think the DNA method would work but I read it again and saw the mention of weight playing a factor and in my case amazon says the weight is 0 . 5 kg.

I'm the author of every article relating to the said website/blog, and I haven't written that weight plays a significant role with the DNA. I believe you may have read the missing Item or the partial method, and confused It with the DNA.

Could I still try the dna method and say that the headphones were missing from the box

What you're suggesting, relates to two different types of methods.

* DNA - An abbreviation of Did Not Arrive which means exactly that. You did not receive the package In Its entirety.
* Missing Item Method - The package was delivered and accepted, however your Item was missing upon opening the package/box.

In your case, 500 grams Is too heavy for the missing Item method, so provided an OTP (One-Time Password) Is not requested on delivery, the DNA method Is well-suited. Alternatively, the wrong Item received method can also be used.

[rkuchxep_]

is there any chance of PR when doing wrong item method and is it okay to do over chat online instead of calling ?

[mothered]

is there any chance of PR when doing wrong item method

It's not a theft-related Incident, so a PR Is not warranted.

and is it okay to do over chat online instead of calling ?

In the case of Amazon, you may be In luck to have the chat bot Instantly approve the claim. Regarding calling the company, as opposed to chat whereby the conversation can be slightly delayed to think of the most appropriate response, speaking over the phone happens there and then.

I always suggest to opt for a gateway you're comfortable and most Importantly, confident with.

[rkuchxep_]

is there any chance of PR when doing wrong item method

It's not a theft-related Incident, so a PR Is not warranted.

and is it okay to do over chat online instead of calling ?

In the case of Amazon, you may be In luck to have the chat bot Instantly approve the claim. Regarding calling the company, as opposed to chat whereby the conversation can be slightly delayed to think of the most appropriate response, speaking over the phone happens there and then.

I always suggest to opt for a gateway you're comfortable and most Importantly, confident with.

good points i will keep these in mind . thank you for the information and guidance once again mothered !

[mothered]

is there any chance of PR when doing wrong item method

It's not a theft-related Incident, so a PR Is not warranted.

and is it okay to do over chat online instead of calling ?

In the case of Amazon, you may be In luck to have the chat bot Instantly approve the claim. Regarding calling the company, as opposed to chat whereby the conversation can be slightly delayed to think of the most appropriate response, speaking over the phone happens there and then.

I always suggest to opt for a gateway you're comfortable and most Importantly, confident with.

good points i will keep these in mind . thank you for the information and guidance once again mothered !

You're most welcome.

[rkuchxep_]

cant do it over chat the chat agent said and told me specialist is only on phone

is there a good time to call or anytime is fine ?

also on returns i can return it using wrong item was sent option but the return shows the original item in the picture , can i follow the return process instead and send the wrong item that was sent ?

[mothered]

is there a good time to call or anytime is fine ?

Usually at the end of the week Is good, particularly Friday when reps are exhausted from the working week and not as alert as on a Monday morning.

also on returns i can return it using wrong item was sent option but the return shows the original item in the picture

Please elaborate further on this, namely "the return shows the original Item In the picture ".

[rkuchxep_]

also on returns i can return it using wrong item was sent option but the return shows the original item in the picture

Please elaborate further on this, namely "the return shows the original Item In the picture ".

i follow Amazons return process choosing wrong item was sent for the reason . The system told me that I can get all money back because of wrong item . The comment box label said to write the name of the wrong item I received instead of the intended item and I filled it out . But following the process and now when checking return status Amazon has the original (not wrong item) name and picture in the return ,and the on the Return Authorization Slip it writes the original product name instead of the wrong item.

Is it okay to return the wrong item or do I have to call amazon to confirm and tell them it was the wrong item sent and get a return over phone?

[mothered]

But following the process and now when checking return status Amazon has the original (not wrong item) name and picture in the return ,and the on the Return Authorization Slip it writes the original product name instead of the wrong item.

Have you communicated with Amazon Informing them of the error?