[mothered]

after applying some requests from the manufacture customer service "ASUS" a conclusion was made it's indeed a malfunction which caused by unknown circumstances maybe duo to the bad delivery that might have caused an internal damage , i was pleased as i thought i'll have to return the item to "ASUS" itself but unfortunately i was told to return the item immediately from where it came from especially after knowing it was sold by a seller on amazon as such damage might be caused from the place where the product was delivered from as they are not responsible of these kind's of internal damages if it's not delivered directly from them .

^ That's very good news - the manufacturer supports your claim for the defective product, as well as liability on Amazon.

Do you have a record of the above conversation?

should i use this when contacting amazon customer service ?

Absolutely.

It's vital to provide Amazon with the manufacturer's supported comments.

what should i say exactly ?

The first thing that must be done Is to get everything from the manufacturer In writing, so let's first work on this.

item returned at last , the moment i mentioned " an official case was created in consumer protection agency regarding the issue " , i found out some interesting stuff after such an experience as :

"Expedition Request" which when invoked by the representative it can speed up the return process to the point you may get an advance refund but unfortunately it got refused by management until item was fully inspected .

also their logistics agent who finally came didn't have any idea about what he was going to pick up as a return thus he was so unprepared , he was so surprised as he thought it was a small item or something ...

Very Interesting findings, thanks for sharing It as well as your experience.

So has your claim been finalized?