[Starkel]

Good response.

As the buyer, you have every right to request the claim be reviewed on a senior level. We'll await their reply

No answer today...

I think they close conversation.

What to do?

It's only been one day since the escalation was requested, so allow a little more time for a response.

Still nothing.

1st time that a company cuts off the discussion.

What do I do? I harass on the phone (they told me they don't know)?
I raise the issue? What do I say?

Very surprised.