[Starkel]

I made a boxing (dryice) attempt on Ama zon.

They asked me to send the article back to Slovakia.

I've been talking to them for a few days now, but they don't want to refund at all.

Here is the last email:

Dear Customer,

As we have already discarded the item, we will not be able to provide photos or videos of the item you returned. In addition, we are not able to provide details of the internal procedures or systems we use.

We have no further information or planned action regarding this matter.

We reserve the right not to respond to any further correspondence on this matter. Thank you for your understanding.

Sincerely,

I asked them for proof that the box was empty.
They want to cut the conversation. I've already used a lot of my resources, and I don't see how I can do it.

It's Amazon EU, i think they are here :>