[mothered]

No, I didn't ask.

Well, I'm going to do it.

Good.

Request the escalation at your earliest convenience.

Do you think it's a good response to ask them to stop threatening me with no response?

The matter needs to be resolved, so tell them to stop playing games and address all questions and concerns accordingly.

[Starkel]

No, I didn't ask.

Well, I'm going to do it.

Good.

Request the escalation at your earliest convenience.

Do you think it's a good response to ask them to stop threatening me with no response?

The matter needs to be resolved, so tell them to stop playing games and address all questions and concerns accordingly.

I answered this

So there is no proof of what you are saying. I can't even go to the carrier. (Insurance was taken).

I am asking that my case be taken to someone in charge.

They will respond tomorow i think.

[mothered]

No, I didn't ask.

Well, I'm going to do it.

Good.

Request the escalation at your earliest convenience.

Do you think it's a good response to ask them to stop threatening me with no response?

The matter needs to be resolved, so tell them to stop playing games and address all questions and concerns accordingly.

I answered this

So there is no proof of what you are saying. I can't even go to the carrier. (Insurance was taken).

I am asking that my case be taken to someone in charge.

They will respond tomorow i think.

Good response.

As the buyer, you have every right to request the claim be reviewed on a senior level. We'll await their reply

[Starkel]

Good.

Request the escalation at your earliest convenience.

The matter needs to be resolved, so tell them to stop playing games and address all questions and concerns accordingly.

I answered this

So there is no proof of what you are saying. I can't even go to the carrier. (Insurance was taken).

I am asking that my case be taken to someone in charge.

They will respond tomorow i think.

Good response.

As the buyer, you have every right to request the claim be reviewed on a senior level. We'll await their reply

No answer today...

I think they close conversation.

What to do?

[mothered]

I answered this


They will respond tomorow i think.

Good response.

As the buyer, you have every right to request the claim be reviewed on a senior level. We'll await their reply

No answer today...

I think they close conversation.

What to do?

It's only been one day since the escalation was requested, so allow a little more time for a response.

[Starkel]

Good response.

As the buyer, you have every right to request the claim be reviewed on a senior level. We'll await their reply

No answer today...

I think they close conversation.

What to do?

It's only been one day since the escalation was requested, so allow a little more time for a response.

Still nothing.

1st time that a company cuts off the discussion.

What do I do? I harass on the phone (they told me they don't know)?
I raise the issue? What do I say?

Very surprised.

[mothered]

Still nothing.

1st time that a company cuts off the discussion.

What did the conversation entail?

(they told me they don't know)?

What was their exact response?

[Starkel]

What did the conversation entail?

(they told me they don't know)?

What was their exact response?

I put the last emails exchanged.

Amazon

Hello,

Thank you for writing to us.

Your return concerning the order blah blah contained no item instead of the original item.

No refunds on this order will be issued until we receive the correct item. Please return the correct item if you require a refund.


To learn more about our return policy, please see the Returns, Refunds and Title section of the Terms and Conditions available at the following link
www.amazon.fr/conditionsofuse

Our account team is unable to provide assistance by phone or chat at this time, but if you wish to dispute this decision, please reply to this email.

We regret that we were unable to address your concerns to your satisfaction. However, we consider this matter closed and will likely not respond to further inquiries on this matter.

We appreciate your understanding.

Account Specialist
Amazon.com

ME

Please give me proof that it was empty. I am contacting the carrier who took charge of this package.

Since I can't provide you with what I don't have. What do I do?

Amazon

Dear Customer,

As we have already discarded the item, we will not be able to provide photos or videos of the item you returned. In addition, we are not able to provide details of the internal procedures or systems we use.

We have no further information or planned action regarding this matter.

We reserve the right not to respond to any further correspondence on this matter. Thank you for your understanding.

Sincerely,

The Account Specialist

Me

So there is no proof of what you are saying. I can't even go to the carrier. (Insurance was taken).

I am asking that my case be taken to someone in charge.

Since monday, nothing.

I put in bold and big what appeals to me in their message.

[mothered]

Our account team is unable to provide assistance by phone or chat at this time, but if you wish to dispute this decision, please reply to this email.

However, we consider this matter closed and will likely not respond to further inquiries on this matter.

Where's the logic In both replies?

Firstly, they've said to reply by email to dispute the decision, and then they state the matter Is closed and will not respond. It's typical of Amazon's pea-brain reps.

I am asking that my case be taken to someone in charge.

Reply to the email that suggested the dispute, and request your claim be escalated.

[Starkel]

Firstly, they've said to ....

It's fantastic.

ME:

In one email you tell me that this decision can be challenged, in the other, I should not call the amazon service by phone. But you close the discussion unilaterally.

I have already sent an email on Monday to say that I formally contest this decision and ask that this protest goes up your hierarchy.
It is out of the question that I do not find a solution.

Either you have a proof of not having received anything and I can turn against the carrier (I have an insurance).
Or you can reimburse me.

Amazon it was an instant response:

Thank you for writing to us.

Your return regarding order #4045524556 contained nothing in the package instead of the original item.

No refunds for this order will be issued until the corresponding item is received.

To learn more about our return policy, please refer to the Returns, Refunds and Title section of the Terms and Conditions available under the following link
www.amazon.fr/conditionsofuse

Our account team is unable to provide support via phone or chat at this time.

We appreciate your understanding.

ME:

Hello,

Did my complaint go higher in the hierarchy?

The answers are instantaneous concerning the product, but never answer about the hierarchy.

I have questions.

Maybe they made a mistake (in the process, e.g. throwing away the box without keeping any evidence) and are trying to shut me up?

Or is it just a simple tactic?

I recall that it was with dry ice. So it's hard for them to prove by weight the non-existence of a product.