[chairkid]

for some strange reason my account got temp locked due a strange payment i sent them the infos of the prepaid card and stuff
and after a day got my account terminated for no reason and it had 20€ in them lol
what i have to do? making a new account with a vpn or something?

[mothered]

and after a day got my account terminated for no reason

What was the exact message you received for the account closure?

[chairkid]

and after a day got my account terminated for no reason

What was the exact message you received for the account closure?

i did an order and my account got temp holded because of a strange payment
i had to sent them multiple times the bank history etc data to unhold the account and after some days they sent me:
After a thorough review of your data, we have decided to close your Amazon.co.uk account and cancel any pending orders. We are sorry for any inconvenience this may cause.
The decision is final and we have nothing else to add about it.
We will not take any further action in this regard and for this reason will not receive further correspondence from us.
We hope that you will soon find a company that can meet your needs.

[mothered]

i did an order and my account got temp holded because of a strange payment
i had to sent them multiple times the bank history etc data to unhold the account and after some days they sent me:
After a thorough review of your data, we have decided to close your Amazon.co.uk account and cancel any pending orders. We are sorry for any inconvenience this may cause.
The decision is final and we have nothing else to add about it.
We will not take any further action in this regard and for this reason will not receive further correspondence from us.
We hope that you will soon find a company that can meet your needs.

That's a very poor response, and does not give reason as to which terms you specifically violated that led to the account closure.

Although they've stated their decision Is final (which Is not true), It can be appealed by contacting the Executive Customer Relations team.

[chairkid]

i did an order and my account got temp holded because of a strange payment
i had to sent them multiple times the bank history etc data to unhold the account and after some days they sent me:
After a thorough review of your data, we have decided to close your Amazon.co.uk account and cancel any pending orders. We are sorry for any inconvenience this may cause.
The decision is final and we have nothing else to add about it.
We will not take any further action in this regard and for this reason will not receive further correspondence from us.
We hope that you will soon find a company that can meet your needs.

That's a very poor response, and does not give reason as to which terms you specifically violated that led to the account closure.

Although they've stated their decision Is final (which Is not true), It can be appealed by contacting the Executive Customer Relations team.

oh thank you i didn't know, how can i contact the executive customer relations team?

[mothered]

how can i contact the executive customer relations team?

Use this email address:

ecr@Amazon.com

[chairkid]

how can i contact the executive customer relations team?

Use this email address:

ecr@Amazon.com

thank you so much!! what should i text?

[mothered]

thank you so much!!

You're welcome.

what should i text?

As per below, you've complied with their request by sending the appropriate documents, but they've closed your account without reason.

Tell them to justify their decision for the account closure, and why It was done when you've fulfilled their request.

i had to sent them multiple times the bank history etc data to unhold the account and after some days they sent me:
After a thorough review of your data, we have decided to close your Amazon.co.uk account and cancel any pending orders

[chairkid]

thank you so much!!

You're welcome.

what should i text?

As per below, you've complied with their request by sending the appropriate documents, but they've closed your account without reason.

Tell them to justify their decision for the account closure, and why It was done when you've fulfilled their request.

i had to sent them multiple times the bank history etc data to unhold the account and after some days they sent me:
After a thorough review of your data, we have decided to close your Amazon.co.uk account and cancel any pending orders

i sent them the email and after 4 days still no responses..
should i make a new account? will i get instant locked if i use the same card?

[Defeat]

thank you so much!!

You're welcome.

what should i text?

As per below, you've complied with their request by sending the appropriate documents, but they've closed your account without reason.

Tell them to justify their decision for the account closure, and why It was done when you've fulfilled their request.

i had to sent them multiple times the bank history etc data to unhold the account and after some days they sent me:
After a thorough review of your data, we have decided to close your Amazon.co.uk account and cancel any pending orders

i sent them the email and after 4 days still no responses..
should i make a new account? will i get instant locked if i use the same card?

Have you tried Jeff@Amazon.com? I feel like a lot of the old escalated support emails have changed tbh.