[Kikibosum]

Done Zalando DNA last week, insistence is the key

Can you give me more details? I am currently trying a DNA for Zalando, but they refused my request after filling out the honor statement. By chat they are not doing anything, I called and the woman forwarded the claim to the refund department so they can review it but I doubt it will be approved. How many times have you done this?

On what grounds did they deny it for?

None, according to the carrier the package was delivered and received. However, no signature was required nor even an ID at the relay point. In fact, they believe that I have withdrawn the package, I asked for proof, a signature, a camera, nothing they do. I called and a woman told me that they will forward the file to the refund department.