[Kevin123]

Hey guys, recently I've stumbled upon Zalando and the fact that they're so easy to do using the partial method. However, when I recently tried this method they prolonged giving me the refund until I received this email today.
" Hi Ismail,

Thanks for sending the document.

We are currently investigating the matter of your missing articles.

To get this sorted, we will also need a copy of your valid photo ID.

Please note that the information provided will be used to further investigate this with our warehouse. If needed, your statement and ID could serve as the basis for a police report.

Thanks for your help in getting this looked into. If you need any help with this at all then please let me know."
Bare in mind I always use different gmails and PPs and try to leave some time in between using the same address, I don't why they're sending me this. The order was for around £170. Anyone had this in the UK before? Any help will be appreciated.
Thanks.

Your not the only one that had this problem