[mothered]

I’ve got news:

Called them yesterday and a lady assured me that it’s their fault and she will refund me the amount.

I get an email of the amount that will be refunded to me and it’s less than the one I payed.

I live chat with another lady and she tells me because of the amount of € in question they aren’t able to refund it whole that’s why she forwards my case to her supervisors in Payments Department.

Good news that your claim has been approved, but It's strange that It cannot be Initially refunded In full. A refund speaks for Itself - reimburse  the full amount of the original purchase.

We'll see how their payments department responds.

Final Update:

Basically after the chat with the lady I received an Email from her stating that I should receive the full amount in the next 48h… so the payments department wasn’t needed to intervene.


Thanks again @mothered, you da man/woman 😄

Excellent, and you're very welcome.

You did all the hard work by remaining adamant throughout the entire SE, so all credit goes to you.