[010restadero]

After exceeding the 14 days that they indicated to me to carry out the investigation (more than 30 days in total) I contacted twice to ask in chat and once again in email.

At this last time, I only sent them an email indicating what you advised me

They've had ample time to reply accordingly.

Keep contacting them until you receive an update on your claim.

Since the first email, 11 days have passed without a response.

Since the second reminder email, 5 days have passed without a response.

What to do when customer support ignores you?

Calling is not an option because I am out of the country and the continent although until Sunday