[Mobdeep]

I tried to DNA Zalando for some clothes, they had a picture of the box infront of my door open but i wasnt in the picture so I told them I wasnt present at the time and the parcel was simply dropped off without me being there.

Now they’re asking for lost items/ police report filled out, they called it a “Legal Statement” which im not sure what it really precisely means. But for the first time ever, they’re also asking for ID proof alongside the report which seems extremely fishy to me. I think I should just leave it as soon as proof of ID is involved, I understand police report is part of the procedure but im not sure why ID is. They also stated in the email:

“Please note that the information provided will be used to further investigate this with the courier. If needed, your statement and ID could serve as the basis for a police report. ”

Any opinions and help?

[Mo2999]

Hi,
I’m currently in the same position but with PEB I believe that it is an internal form they send out and they’re not taking you to court or the police or anything. If you’ve seen another thread with a similar name (zalando police report) a similar scenario is on there. ; even if they reject your refund they will just advise you to contact the police due to theft. So I signed it, but I’ll update you on what happens to my order however reading from other people the form is worthless and they likely won’t take legal action against you

[mothered]

they had a picture of the box infront of my door open but i wasnt in the picture so I told them I wasnt present at the time and the parcel was simply dropped off without me being there.

Not a good move.

So the door was open, but no one was home?

they called it a “Legal Statement”

Please post It here.

Be sure to omit sensitive/personal details.

[phisbaby999]

they had a picture of the box infront of my door open but i wasnt in the picture so I told them I wasnt present at the time and the parcel was simply dropped off without me being there.

Not a good move.

So the door was open, but no one was home?

they called it a “Legal Statement”

Please post It here.

Be sure to omit sensitive/personal details.

i’ve just hit a douple dip on zalando.it and taken by the happiness i make a new order and i tried to do a PEB this time (from the same account). i just closed the chat with the assistant saying he willing reach me out again to resolve the problem
now he sent me an “self-certification of missing item” form to fill out and they asked me for a signature and my ID
What should i do now??

[mothered]

i’ve just hit a douple dip on zalando.it and taken by the happiness i make a new order and i tried to do a PEB this time (from the same account). i just closed the chat with the assistant saying he willing reach me out again to resolve the problem
now he sent me an “self-certification of missing item” form to fill out and they asked me for a signature and my ID
What should i do now??

Rather than hijacking this thread, I suggest creating one of your own.

@Mobdeep, what ended up happening with your SE?