[Malpasmal]

It’s too light. It’s like a feather.

EB It.

So the DHL has signed for the delivery, he asked my name and I told him my correct name . But he has written wrong spelling of both first and surname ?

It's obviously not your signature nor your name, so It can certainly be DNA'd.

After knowing all this information, please tell me the method suitable.

Either of the above.

I did EB. This is their response.


Thank you for contacting Saint Laurent.

While I am truly sorry that your experience to date has fallen so far short of your expectations, please be assured that we are doing all we can to bring this matter to as swift a conclusion as possible with DHL.

As per our call, I contacted DHL to have more information about your delivery and DHL confirmed that they are going to open an investigation which will end with a conclusion between 7 and 10 working days.

In order to proceed, please send me pictures of your parcel, closed and opened.

Please rest assured that I will personally follow the investigation and that I will update you as soon as I have new information.

Should you have any additional queries, or require my assistance moving forward, please do not hesitate to contact me directly via email, or by calling Client Service.

I have already replied back with the pictures of empty box . What is the next step? How to make this SE successful?