[mothered]

Read the terms of the policy again it only allows pre-label for US,Canada,japan and hong kong. International shipping elsewhere have to pay for return and must do so with post office.

So what alternatives do you have In mind?

[ABC157PLM]

Read the terms of the policy again it only allows pre-label for US,Canada,japan and hong kong. International shipping elsewhere have to pay for return and must do so with post office.

So what alternatives do you have In mind?

If i'm honest i'm stumped. I was hoping you could help. I cant DNA because my family is clearly seen opening the door in the picture. Wrong Item method doesn't work. Empty box unlikely because they can simple call upon DHL. Are there any viable methods you have in mind?

[mothered]

Read the terms of the policy again it only allows pre-label for US,Canada,japan and hong kong. International shipping elsewhere have to pay for return and must do so with post office.

So what alternatives do you have In mind?

If i'm honest i'm stumped. I was hoping you could help. I cant DNA because my family is clearly seen opening the door in the picture. Wrong Item method doesn't work. Empty box unlikely because they can simple call upon DHL. Are there any viable methods you have in mind?

What's the Item description and weight?

[ABC157PLM]

So what alternatives do you have In mind?

If i'm honest i'm stumped. I was hoping you could help. I cant DNA because my family is clearly seen opening the door in the picture. Wrong Item method doesn't work. Empty box unlikely because they can simple call upon DHL. Are there any viable methods you have in mind?

What's the Item description and weight?

Moncler sliders - 1.1kg weighted on the box. I sent a pair of other sliders elsewhere weighing the same and upon checking reviews alot of people have previously recieved the wrong item from them. However because these are legit wrong items received it probably works alot different

[mothered]

Moncler sliders - 1.1kg weighted on the box.

That'll be the shipping/gross weight.

What's the actual weight of the Item?

I sent a pair of other sliders elsewhere weighing the same and upon checking reviews alot of people have previously recieved the wrong item from them. However because these are legit wrong items received it probably works alot different

No different to SEing them using the wrong Item received.

Every SE Is believed to be a legit claim.

[ABC157PLM]

Moncler sliders - 1.1kg weighted on the box.

That'll be the shipping/gross weight.

What's the actual weight of the Item?

I sent a pair of other sliders elsewhere weighing the same and upon checking reviews alot of people have previously recieved the wrong item from them. However because these are legit wrong items received it probably works alot different

No different to SEing them using the wrong Item received.

Every SE Is believed to be a legit claim.

But when it comes to the cross checking the pictures at packaging stage thats were my 'legit claim' could be denied. Would live agents have time to cross check? Have you handled ssense before yourself?

[mothered]

But when it comes to the cross checking the pictures at packaging stage thats were my 'legit claim' could be denied.

Why would a legit claim for receiving a wrong Item be declined?

Would live agents have time to cross check?

Live agents don't do It - your claim Is forwarded to the Investigation team, who will cross-check the packing procedures.

Have you handled ssense before yourself?

Yes.

[ABC157PLM]

But when it comes to the cross checking the pictures at packaging stage thats were my 'legit claim' could be denied.

Why would a legit claim for receiving a wrong Item be declined?

Because mine is not legit? You have even said Wrong item method is out the window. I dont know whether to charge back now then or return and try PEB in a few weeks

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[quote="ABC157PLM" pid='1134249' dateline='1660651001']
Moncler sliders - 1.1kg weighted on the box.

That'll be the shipping/gross weight.

What's the actual weight of the Item?

The product with its original packaging weighs 923 g and each shoe weighs 207g

[mothered]

Because mine is not legit?

Evidently I understand that.

You have even said Wrong item method is out the window.

Correct - for SEing purposes.

My point to my previous post, Is given an Incorrect Item Is legitimately received, why would the claim be declined? They're at fault for picking & packing a different Item to what was originally ordered.

each shoe weighs 207g

So that's 414 grams In total.

You can box them by adding a small amount of dry Ice.

[drvn]

@mothered I would like to hit some sunglasses on ssense, what would you recommend me? didn't order yet, dna is best if possible?