[gatescrusher]

If I order something from Amazon and use the DNA method, who is liable for the damage? Amazon or the delivery company? With which methods does the company always bear the damage?

[Leonidas76]

It depends on the company, some state in the Terms and Conditions that they are not resposible for anything that happens once the carrier takes hold of the package, yet most do offer a solution because that would be very poor customer service.

[mothered]

If I order something from Amazon and use the DNA method, who is liable for the damage? Amazon or the delivery company?

Amazon will open an Investigation with the carrier, who will then Initiate a claim for the missing shipment.

If they (the carrier) deem they're responsible for the lost package, they'll forward payment to Amazon, which will be used to process your refund/replacement.

[gatescrusher]

Thanks for the detailed explanation. is this also with the "wrong item received" method? I would actually want to harm amazon financially....

[contriveD]

Thanks for the detailed explanation. is this also with the "wrong item received" method? I would actually want to harm amazon financially....

If it operates in your country, you could SE an item delivered by amazons own delivery company - AmazonLogisticd

[mothered]

is this also with the "wrong item received" method?

The wrong Item received method Is not relevant to the carrier - they're simply delivering your goods, regardless of whether Its contents are correct or not.