URGENT - Amazon reply 4 monts later about a return

Alz007 · 10-01-2022, 06:22 PM

Hello,

I am contacting you in a bit of a panic after receiving a very strange email from amazon.

I got a smartphone in the beginning of June with the sealed box method and I received today the email that I put below. What does this mean? Can Amazon really accuse me of having put a fake phone in the box when it's been 4 months since the refund procedure was completed? And even weirder, it says in the email that I have to send the phone back to them "before June 4nd" but it's October... What does this mean?

Here is the email I received:

"Hello,

We are contacting you regarding the return of the item ... from order ...

Our returns department has informed us that they have received counterfeitReturn. We have confirmed that the item ... from order .... was in the box entrusted to the carrier AMZN_EN at the time it left our distribution center.

We will have to charge you again for the item if you do not return the correct item by 04 June, 2022 .

Our account team is unable to provide assistance by phone or chat at this time, but if you wish to dispute this decision, please reply to this email.

Account Specialist
Amazon.com

What should I do? I hope you can help me, I'm a bit lost and panicked...

Thanks in advance

One last little detail, some information has not been translated in the original email, I don't know if it means anything

And what do you think about that @mothered ?

Blackpink · 10-01-2022, 07:02 PM

june 02 2022?

were in october now, this is some kind of error maybe, but they really tend to rebill in situation like this, you can talk to tem about this or block the card u use in this purchase.

Alz007 · 10-01-2022, 07:12 PM

(10-01-2022, 07:02 PM)Blackpink Wrote: june 02 2022?

were in october now, this is some kind of error maybe, but they really tend to rebill in situation like this, you can talk to tem about this or block the card u use in this purchase.

You think they will rebill me for sure ?

Blackpink · 10-01-2022, 07:35 PM

yes for sure, but im confused, this was supposed to be in june, why they sending this now only. if they want to rebill u, it should already happend, but like i said as a precaution, talk to them about this, SE them again. and block the card u use for this purchase

Alz007 · 10-01-2022, 07:47 PM

(10-01-2022, 07:35 PM)Blackpink Wrote: yes for sure, but im confused, this was supposed to be in june, why they sending this now only. if they want to rebill u, it should already happend, but like i said as a precaution, talk to them about this, SE them again. and block the card u use for this purchase

Yes, it's very strange... And especially with such a long period of time between June and October, they can't accuse me of this, anyone in their warehouses could have replaced the smartphone with a counterfeit. I also think that it's a bit late to charge me again so I don't know if I should really answer or wait to see what happens

Blackpink · 10-01-2022, 07:50 PM

u should definitely answer, since if u become silent, u mean accepting this.

Alz007 · 10-01-2022, 08:09 PM

(10-01-2022, 07:50 PM)Blackpink Wrote: u should definitely answer, since if u become silent, u mean accepting this.

Okay, thanks, I'll answer them then. What do you think is the right thing to say to them? I'm afraid to say too much in my email

Matapocho10 · 10-01-2022, 11:39 PM

(10-01-2022, 06:22 PM)Alz007 Wrote: Hello,

I am contacting you in a bit of a panic after receiving a very strange email from amazon.

I got a smartphone in the beginning of June with the sealed box method and I received today the email that I put below. What does this mean? Can Amazon really accuse me of having put a fake phone in the box when it's been 4 months since the refund procedure was completed? And even weirder, it says in the email that I have to send the phone back to them "before June 2nd" but it's October... What does this mean?

Here is the email I received:

"Hello,

We are contacting you regarding the return of the item ... from order ...

Our returns department has informed us that they have received counterfeitReturn. We have confirmed that the item ... from order .... was in the box entrusted to the carrier AMZN_EN at the time it left our distribution center.

We will have to charge you again for the item if you do not return the correct item by 02 June, 2022 .

Our account team is unable to provide assistance by phone or chat at this time, but if you wish to dispute this decision, please reply to this email.

Account Specialist
Amazon.com
www.amazon.fr "

What should I do? I hope you can help me, I'm a bit lost and panicked...

Thanks in advance

One last little detail, some information has not been translated in the original email, I don't know if it means anything

And what do you think about that @mothered ?

very interesting thing, can you please update us?

mothered · 10-02-2022, 02:46 AM

Quote:I got a smartphone in the beginning of June with the sealed box method and I received today the email that I put below. What does this mean? Can Amazon really accuse me of having put a fake phone in the box when it's been 4 months since the refund procedure was completed?

It's come to their attention 4 months later? They should've done their job properly and Immediately contacted you.

Obviously It's been sold and the buyer has contacted Amazon Informing them of the dummy phone. Who's to say that very buyer Isn't an SE'er attempting a refund? Your SE has gone through so many hands, hence It's not possible to pinpoint the discrepancy to you.

fasho1212 · 10-02-2022, 06:50 AM

did you purchase the phone from an amazon seller, or amazon themselves?