[Defeat]

This was about a month ago, had to stay firm as it took them a while to accept that I did not have to file a police report, I also had trouble after 2 weeks of them receiving it; CS rep kept saying they did not receive parcel despite tracking saying otherwise, once again got put through to a manager, had to fill out a brief form explaining when I sent it, what I sent etc. and I got my refund in my bank 2 days later.

Did the manager insist you file a police report? What did you say not too?

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When I did wrong item received, here is bullet pointed the order of how I did things for success:

• I ordered iPhone to my address
  
• I ordered "wrong item" to an Amazon locker on a different account using a different device and a different bank card
  
• I got in touch with Amazon about 20 minutes after my order arrived saying I had received wrong item - they demanded police report - I disputed this on the phone and got put through to manager
  
• Manager told me to send pictures of wrong item in iPhone Amazon box with pictures of the Amazon box barcodes etc. (this was a tight fit with the "wrong item" I used, so I recommend trying to order something of similar dimensions to a laptop to avoid running into issues with this
  
• They told me to send it back, so I obliged and UPS picked it up the next day
  
• I had to wait 2 weeks for my refund as they didnt scan it on delivery which was annoying but refund did land.
  
  

This is a brief breakdown of what happened with my Wrong Item received method and it was a great success.

Nice, how recent was this?  I never had much luck with the wrong item method on Amazon, at least recently, can't remember if I ever did.

How much was the value of the item you attempted? was it on a used account?

900 and not sure what you mean by a used account.
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What was there grounds for denying the SE? Was the item of the same weight & size? Did you show them the same parcel the original item came in like this OP?
[/quote]I feel like we've discussed this on other threads. Yes item was the same weight and size, same box.