[fi3ld]

It looks very good on my end.

They'll now have everything as requested, so there's no excuse to delay and decline your claim.

Sent, thanks brother

You're welcome.

Given you've met their request, they cannot decline your claim based on that alone, so It'll be Interesting to read how they respond.

They answered
"
Dear Djardi,

Thank you for your reply.

Unfortunately we need to be able to visualize the product to replace it.

I am really sorry again that we cannot be of more help in your case and I am sorry for the inconvenience in your special situation.

Thank you for your understanding,
Jose
Writing Instruments Consumer Service
"

I think i will go angry this time and may use some aggressive language. I don't think it will lead to something though,
the key point is "visualize", what could he mean by visualize it ?