[mammta21]

been contacted by the representative he continued to show how sorrowful the incident is and it wont happen again then he asked whether if the wrong package got packed by the delivery driver , which i replied that he gave me a call and confirmed he will come after couple hours , indeed after 3 hours or so i've been contacted by the delivery individual so he receives the returned package which offcourse i complied .

Looking good so far.

a weird phone number was spamming calls on my phone today but since it wasn't from amazon customer support or delivery driver i didn't take the phone call , i think it's the retailer since i blocked his phone number that he was sharing on the store page in " Return & refund policies " section , i did make a phone call to the retailer before i buy the product to make sure from the product authenticity also whether if it was factory sealed or not . is it possible that it was the retailer or im just exaggerating and if it was the retailer did i do the right action to not answer ? in case im obliged to answer , would be grateful to get a hint of what should i say and what route the call should take .

You're not obligated to answer at all. Even though you might get additional info and a better idea of where is your SE standing . Is completely up to you.