[Craven88]

I think "Victor" already caught up. He gave me a prepaid return label only.

He probably is the only rep and is getting 5 times of the usual requests.

You can box it. You can always try it

I will probably just say the package got stuck in customs and it wont get trough.

[_trixe_]

I think "Victor" already caught up. He gave me a prepaid return label only.

He probably is the only rep and is getting 5 times of the usual requests.

You can box it. You can always try it

I will probably just say the package got stuck in customs and it wont get trough.

They will ask you for shipping proof you can send them a corrupt picture. Keep pushing that and maybe they will give up and just send a new speaker to you.

[Craven88]

You can box it. You can always try it

I will probably just say the package got stuck in customs and it wont get trough.

They will ask you for shipping proof you can send them a corrupt picture. Keep pushing that and maybe they will give up and just send a new speaker to you.

Yeah, ill do that. How do do you corrupt a picture again?

[_trixe_]

I will probably just say the package got stuck in customs and it wont get trough.

They will ask you for shipping proof you can send them a corrupt picture. Keep pushing that and maybe they will give up and just send a new speaker to you.

Yeah, ill do that. How do do you corrupt a picture again?

corrupt-a-file.net

[stealthy byte]

They will ask you for shipping proof you can send them a corrupt picture. Keep pushing that and maybe they will give up and just send a new speaker to you.

Yeah, ill do that. How do do you corrupt a picture again?

corrupt-a-file.net

or you could also just open the image in a text editor(same with a word doc) and then copy and delete a random like 3 lines of the random code and it causes the doc or image to not open properly and display corruption error! Just an alternative

[anon2003]

Thanks so much! Imaa try it now

[_trixe_]

Thanks so much! Imaa try it now

To be honest I don't know if it still work, but you can always give it a try

[mothered]

Thanks so much! Imaa try it now

To be honest I don't know if it still work, but you can always give it a try

It's only been 5 days since the creation of this thread and If It was working then, I'd say It's safe to assume It's working now.

[softballmadness]

Just got my email, The part where is shows NAME OF RETAILER, can I put GIFT? Also For Serial do I leave it Blank?


Victor (Fugoo Support)

Jan 18, 1:22 PM PST

Hello,

I'm very sorry to hear that your Fugoo speaker isn't working correctly. Please allow us to replace it for you, as long as you are within your 1 year warranty period.

If you ordered it from our website, please let me know the order number or your name and don't complete the below information request.

If you purchased your speaker from another retailer and are still within their return/exchange period, you may be able to return it to them, and then purchase a replacement. This would be the quickest and easiest way to have your speaker replaced. The replacement speaker won't have this problem.

Otherwise, please paste the form below into your reply to me, and then fill it out there. Once we receive this form back from you, we'll send complete instructions for returning your speaker to us, along with a prepaid shipping label.

o First and last name of purchaser:
o Your first and last name:
o Name of retailer:
o Order number (If Bought on Fugoo.com):
o Model name of speaker (Style, Sport, Tough, Style XL, Sport XL, Tough XL, Style-S, Fugoo GO [Color]):
o Serial number, if available (on bottom of box):
o Date of purchase:
o Your shipping address: (This must be a street address, rather than a P.O. box, or APO/FPO address.)
o Your phone number:

The replacement process takes two to three weeks for customers within the U.S. and somewhat longer for customers outside the U.S.

Thank you,
Victor
Fugoo Support Team

[_trixe_]

Just got my email, The part where is shows NAME OF RETAILER, can I put GIFT? Also For Serial do I leave it Blank?


Victor (Fugoo Support)

Jan 18, 1:22 PM PST

Hello,

I'm very sorry to hear that your Fugoo speaker isn't working correctly. Please allow us to replace it for you, as long as you are within your 1 year warranty period.

If you ordered it from our website, please let me know the order number or your name and don't complete the below information request.

If you purchased your speaker from another retailer and are still within their return/exchange period, you may be able to return it to them, and then purchase a replacement. This would be the quickest and easiest way to have your speaker replaced. The replacement speaker won't have this problem.

Otherwise, please paste the form below into your reply to me, and then fill it out there. Once we receive this form back from you, we'll send complete instructions for returning your speaker to us, along with a prepaid shipping label.

o First and last name of purchaser:
o Your first and last name:
o Name of retailer:
o Order number (If Bought on Fugoo.com):
o Model name of speaker (Style, Sport, Tough, Style XL, Sport XL, Tough XL, Style-S, Fugoo GO [Color]):
o Serial number, if available (on bottom of box):
o Date of purchase:
o Your shipping address: (This must be a street address, rather than a P.O. box, or APO/FPO address.)
o Your phone number:

The replacement process takes two to three weeks for customers within the U.S. and somewhat longer for customers outside the U.S.

Thank you,
Victor
Fugoo Support Team

Use amazon and leave the serial number blank.