[Andrea Bags]

It was really sketchy when I chatted about it. They asked when it was made and what name was on the account so I provided the details and they said no that inaccurate and without it they cannot let me back in or tell me what the issue even is

A poor response.

Tell them to explain what they're referring to by "Inaccurate", as well as what's causing the Issue.

they want me back in the account before giving more information