[rumham6969]

I've just had an Empty Box claim denied by target for an apple watch. The item is of a small weight, I'm not really sure how it failed.

This is the only reasoning I received from multiple chat reps. "I’m sorry for the disappointment. After reviewing tracking details, our teams have determined this to be a successful delivery."

I demanded more details or a reason why the claim was denied but they couldn't give any. The only other option they gave me was to call their specialized team, but they told me the result would be the same.

What should I say when I call? I'm curious on what grounds have they denied my claim, as the small weight difference was definitely not noticed by Target, especially as I also ordered a large heavy item that arrived in the same box.

FYI, my original claim was that I received the apple watch box, but the watch itself was missing. Any tips here? This is frustrating and I thought it would be smooth. Thanks

[D1919]

Ask for the case to be escalated to a senior member of the team and request a call to further discuss the matter.

Are they completely aware that you actually “received” the box? Seems as if they’ve misunderstood that package was not delivered at all?

[rumham6969]

Ask for the case to be escalated to a senior member of the team and request a call to further discuss the matter.

Are they completely aware that you actually “received” the box? Seems as if they’ve misunderstood that package was not delivered at all?

When I asked for clarification or to be escalated, they told me nothing more could be done. The only suggestion they made was to call their specialist team myself, but they would not refer me. I plan on calling them. I just want to know what to say in case I am put on the spot about tampered boxes/seals/etc.

I believe they are aware that I received the box, and that the watch was missing. Their final message was "After reviewing tracking details, our teams have determined this to be a successful delivery of the entire item." They acknowledged that I said at least a part of the order was missing.

[D1919]

Ask for the case to be escalated to a senior member of the team and request a call to further discuss the matter.

Are they completely aware that you actually “received” the box? Seems as if they’ve misunderstood that package was not delivered at all?

When I asked for clarification or to be escalated, they told me nothing more could be done. The only suggestion they made was to call their specialist team myself, but they would not refer me. I plan on calling them. I just want to know what to say in case I am put on the spot about tampered boxes/seals/etc.

I believe they are aware that I received the box, and that the watch was missing. Their final message was "After reviewing tracking details, our teams have determined this to be a successful delivery of the entire item." They acknowledged that I said at least a part of the order was missing.

The weight is low enough for there to be discrepancies with the Apple watch, definitely alongside another heavier package so stick with that story they were not tampered with and upon opening there was no watch.

Just be persistent with it, be confident and pushy on the phone, act pissed off that it’s being dragged out for this long.

If they offer a replacement first, accept that as they may be trying to catch you out with asking for a refund and then you should be able to cancel it shortly after on the orders panel for a full refund as far as I am aware or you can of course return it later on.

[mothered]

When I asked for clarification or to be escalated, they told me nothing more could be done.

Nonsense, It's not up to them to decide.

You have every right to request your claim be escalated and reviewed by a senior agent who was not Involved In the original decision to decline It.

The only suggestion they made was to call their specialist team myself, but they would not refer me. I plan on calling them.

Do exactly that and reply when you receive their response.

Also, request the evidence that clearly demonstrates why the claim was declined.