Four Years of Service
Posts: 380
Threads: 65
Sunglasshut issue 08-31-2023, 04:07 PM
#1
Does anyone have a number or email for the sunglass hut management team? CS constantly tell me they are waiting for an update on the investigation. It has been just over 30 days now and all they want to do is offer me a replacement.
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Three Years of Service
Posts: 132
Threads: 4
RE: Sunglasshut issue 08-31-2023, 04:37 PM
#2
If you're being offered a replacement then your SE has been successful, no? If you want your money back then just send the replacement back. Am I missing something here, what are you waiting for?
Four Years of Service
Posts: 380
Threads: 65
RE: Sunglasshut issue 09-04-2023, 09:46 PM
#4
(08-31-2023, 04:37 PM)NorthSpamz Wrote: If you're being offered a replacement then your SE has been successful, no? If you want your money back then just send the replacement back. Am I missing something here, what are you waiting for?
Past the 30-day return period. They will reject the return
(08-31-2023, 06:04 PM)Jhxxhdudjshd Wrote: (08-31-2023, 04:37 PM)NorthSpamz Wrote: If you're being offered a replacement then your SE has been successful, no? If you want your money back then just send the replacement back. Am I missing something here, what are you waiting for?
Can confirm I have done this successfully.
After the 30 day period?
(This post was last modified: 09-04-2023, 09:47 PM by ABC157PLM.)
Everything you see here is for research purposes only .
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Four Years of Service
Posts: 380
Threads: 65
RE: Sunglasshut issue 09-05-2023, 09:42 PM
#7
(09-04-2023, 11:28 PM)Jhxxhdudjshd Wrote: (09-04-2023, 09:46 PM)ABC157PLM Wrote: (08-31-2023, 04:37 PM)NorthSpamz Wrote: If you're being offered a replacement then your SE has been successful, no? If you want your money back then just send the replacement back. Am I missing something here, what are you waiting for?
Past the 30-day return period. They will reject the return
(08-31-2023, 06:04 PM)Jhxxhdudjshd Wrote: Can confirm I have done this successfully.
After the 30 day period?
Yep, way over. The replacement acts as a new order that you can return and the money will be refunded to your original payment method on the first order.
See, I thought this might work but because I wasn’t sure i left it. Thanks for confirming
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