[JoeBarbaro]

I think what has happened is that all your orders over the years from Amazon.de didn't count and amazon UK treats you as a new customer.

Yes I think that will be the case. There is only this order visible on the .co.uk acc. Also my gift card balance was on 0 even though I had over 1.5k in balance on .de

Go to your order page and click order details. Tell me if it says processed refund or refund complete in green writing. If not, you haven't received your refund.

At this point the status continues to say delivered on both items.
However I have received 2 emails confirming the refund of both items with the correct value. The money should be available in 5-7 business days.

[Roadman]

The emails don't mean much as i have received refund emails but didn't receive the refund.

Click Order page, order details, click down arrow. If there's no refund complete in green text it means it hasnt been processed.

[JoeBarbaro]

The emails don't mean much as i have received refund emails but didn't receive the refund.


Click Order page, order details, click down arrow. If there's no refund complete in green text it means it hasnt been processed.

For now the status remains „delivered“

Since I got the emails in the middle of the night I think they need some time to process it.
Let’s wait and see.

[Catcatdog]

The emails don't mean much as i have received refund emails but didn't receive the refund.


Click Order page, order details, click down arrow. If there's no refund complete in green text it means it hasnt been processed.

For now the status remains „delivered“

Since I got the emails in the middle of the night I think they need some time to process it.
Let’s wait and see.

Did you contacted the delivery company directly or just the retailer?

[mothered]

UPDATE

SE was successful! Refund was issued today!   
Had a really nice conversation with the rep.

Investigation of course concluded that I haven’t received the package. Therefore the refund was granted.

Excellent to read, congrats.

[JoeBarbaro]

UPDATE

SE was successful! Refund was issued today!   
Had a really nice conversation with the rep.

Investigation of course concluded that I haven’t received the package. Therefore the refund was granted.

Excellent to read, congrats.

Please check my question regarding the ofm mail I received, on the previous page

[mothered]

I’m from Germany and 99.9% of my orders are made on Amazon.de
This refund however was made on Amazon.co.uk
Same goes for ofm mail. It’s from .co.uk

Amazon Is not region-specific, meaning they have the capacity to check the account history In other localities - which Is what happened In your case.

[Lowness]

We shall await the latest updates.

UPDATE

SE was successful! Refund was issued today!   
Had a really nice conversation with the rep.

Investigation of course concluded that I haven’t received the package. Therefore the refund was granted.

congrats on the SE! Glad to hear it went well

[Wreck_C]

Congrats you at least got the refund. Although sometimes it can get cancelled by account specialist. This is why I warned about OFM before you went through. 2 high value refunds that close together will always flag you.


And the warning is for your Amazon account, you use the same account to access different regions. The reason you were even refunded was because of your account history (10 years even if it was in another region).

You got the policy warning which means your account will be closed if you have any more EB/DNA.

[JoeBarbaro]

Congrats you at least got the refund. Although sometimes it can get cancelled by account specialist. This is why I warned about OFM before you went through. 2 high value refunds that close together will always flag you.


And the warning is for your Amazon account, you use the same account to access different regions. The reason you were even refunded was because of your account history (10 years even if it was in another region).

You got the policy warning which means your account will be closed if you have any more EB/DNA.

I won’t cheer to early tbh. The refund is not processed yet. There might be a chance they decline it