[Ordnael92]

I got an email saying:
Thank you so much for your patience while we look into this, I wanted to let you know that we are going to open an investigation with UPS regarding your empty package.

This can take some time to conclude and may potentially involve UPS reaching out to you directly and coming back to do an investigation on site. We will follow up once we have more details from UPS.

Please let us know if you have any other updates or if you're able to locate the unit (then we will call off the investigation).

Is this good?

Yeah, it is

[Nabeshin]

Does anyone know if there is a workaround to the sale of the Quest devices being banned in Germany because of privacy laws?

Move out of Germany? Kinda nonsense that you can't buy a device due to privacy
I guess finding a friend in a foreign country to ship it to is your best option

Quick question, have you ever been asked to take a picture of the label on the package, just recieved a mail asking for 3 things
1) the  label specifically
2) ref or rep
3) adress

Edit: i sent them the info, but it’s the first time i’ve been told they would investigate it by a special team.

Yes, they specifically ask for a picture of the label, which is totally fine to send despite the label stating the correct weight, go figure

Also, for the rest of you all:
YES, AN EMAIL STATING THEY'RE INVESTIGATING IS ABSOLUTELY FINE
Did you expect to get a refund right on chat? Give them a week and you'll have your money, read the past messages if you're worried and keep calm

[pelaja]

I don't know if it's just me or if I keep getting ignored for the past 4 weeks. Anyone else?

[Alz007]

Move out of Germany? Kinda nonsense that you can't buy a device due to privacy
I guess finding a friend in a foreign country to ship it to is your best option

Quick question, have you ever been asked to take a picture of the label on the package, just recieved a mail asking for 3 things
1) the  label specifically
2) ref or rep
3) adress

Edit: i sent them the info, but it’s the first time i’ve been told they would investigate it by a special team.

Yes, they specifically ask for a picture of the label, which is totally fine to send despite the label stating the correct weight, go figure

Also, for the rest of you all:
YES, AN EMAIL STATING THEY'RE INVESTIGATING IS ABSOLUTELY FINE
Did you expect to get a refund right on chat? Give them a week and you'll have your money, read the past messages if you're worried and keep calm

Mine got delivered today but in a collection point... Is there any reason that could make the se fail?

[InternetRockStar]

I don't know if it's just me or if I keep getting ignored for the past 4 weeks. Anyone else?

You Ordered 4 weeks ago and still hasn't been resolved?

[mothered]

Mine got delivered today but in a collection point... Is there any reason that could make the se fail?

You're EBing It, hence the collection point Is Irrelevant.

[pelaja]

I don't know if it's just me or if I keep getting ignored for the past 4 weeks. Anyone else?

You Ordered 4 weeks ago and still hasn't been resolved?

Ordered it 5 weeks ago to double dip it, received it in 1 week and then started the EB process, got 1 of the 2 RMAs sent out immediately and now waiting on another one for the past 4 weeks and now they won’t even deal with my EB

[pelaja]

Refund or replace Mail arrived!!

But i have also opened a claim on PP, ill let it open until ill recive refound!

Hey, I know you most likely won't see this but I have the exact same issue you do, I have had it for longer than you, and I've been waiting 4 weeks on it. Did you finally get the RMA from Meta or did you still have to settle it with PayPal?

[Ninjavanish123]

I don't know if it's just me or if I keep getting ignored for the past 4 weeks. Anyone else?

You Ordered 4 weeks ago and still hasn't been resolved?

Ordered it 5 weeks ago to double dip it, received it in 1 week and then started the EB process, got 1 of the 2 RMAs sent out immediately and now waiting on another one for the past 4 weeks and now they won’t even deal with my EB

Was this pp?

[pelaja]

You Ordered 4 weeks ago and still hasn't been resolved?

Ordered it 5 weeks ago to double dip it, received it in 1 week and then started the EB process, got 1 of the 2 RMAs sent out immediately and now waiting on another one for the past 4 weeks and now they won’t even deal with my EB

Was this pp?

Yeah I paid with PP but it seems like it’s their internal issues hut I don’t have the time and patience to wait on them to ship out a single item for a whole month and then wait on them weeks after weeks