[Ordnael92]

I ordered mine yesterday, I'll keep you updated once I start the SE.

[johnnyboiog88]

Email I received 


Thank you so much for your patience while we looked into this. I understand that you received an empty box, and I wanted to let you know that we are going to open an investigation with the courier regarding your empty package.

This can take some time to conclude and may potentially involve the courier reaching out to you directly and coming back to do an investigation on site. We will follow up once we have more details from the courier.

Please let us know if you have any other updates or if you're able to locate the unit (then we will call off the investigation)

LOL did we get the same rep? You'll be fine.

Is this the email you received too and had no problems getting your refund? This is what I received which had me a bit worried because I know if there is any kind of involvement from courier, like @mothered said above it is destined to fail due to the package weight of course.

[mothered]

Is this the email you received too and had no problems getting your refund? This is what I received which had me a bit worried because I know if there is any kind of involvement from courier, like @mothered said above it is destined to fail due to the package weight of course.

At 1.8 Kg, It's way too heavy to claim It was missing.

Sure, It will work with reps who approve claims at their discretion, but not when Investigations cross-check weights.

[Hawpe]

Just received mine from UPS. Rang my door, asked for my name when I came down and gave it to me but I didn't have to sign anything. Should I DNA it? If they investigate they'll probably get the driver to come back to my door and talk to me won't they? I was expecting another delivery driver otherwise I'd have gone down with a mask and a hoodie or something 🤦‍♂️

[stevenadams2323]

I mean, I don't even know how I can even try to explain something so easy

- Order a Quest 2 with a guest account
- When it arrives, claim completely EB (nothing at all in the parcel) on their support page (I went with chat)
- They asked for photos of the outside and the inside of the box, provided them through the chat
- "We'll start an investigation with UPS"
- Wait 3 days
- We're still investigating but whatever, customer is always right, replacement or refund?
- Your choice, really

Done
Zero PR, zero extra questions, nothing at all but 3 days of silence and a refund.. the label on the package even registered 2kg as weight and yet not a single complain

Just to be on the safe I won't turn this on until this Sunday just to give it a couple days but in case it's blacklisted or something (doubt it but you never know) I'll either:
- play pirated games on it, offline
- buy a new one from any other shop, ask for a legit return and put the blacklisted one in the package

EDIT: for the love of whatever, DO NOT TURN THE DEVICE ON until you get your refund
I've already read about 2 different people getting their refund denied because they couldn't wait 2 days to play with it, obviously Meta WILL see the s/n went online and will cancel your claim, just wait until your money are back and then a couple days just to be sure

i did this with amazon and double dipped lmfao. first was dna then replacement was EB

[Defeat]

Email I received 


Thank you so much for your patience while we looked into this. I understand that you received an empty box, and I wanted to let you know that we are going to open an investigation with the courier regarding your empty package.

This can take some time to conclude and may potentially involve the courier reaching out to you directly and coming back to do an investigation on site. We will follow up once we have more details from the courier.

Please let us know if you have any other updates or if you're able to locate the unit (then we will call off the investigation)

LOL did we get the same rep? You'll be fine.

Is this the email you received too and had no problems getting your refund? This is what I received which had me a bit worried because I know if there is any kind of involvement from courier, like @mothered said above it is destined to fail due to the package weight of course.

Yup.

[WLT17]

Received mine today, agent said he will do an internal investigation. Now we wait.

[johnnyboiog88]

LOL did we get the same rep? You'll be fine.

Is this the email you received too and had no problems getting your refund? This is what I received which had me a bit worried because I know if there is any kind of involvement from courier, like @mothered said above it is destined to fail due to the package weight of course.

Yup.

Great news, I am now less stressed Will update on status of claim when I next get contact from Meta

---

Just received mine from UPS. Rang my door, asked for my name when I came down and gave it to me but I didn't have to sign anything. Should I DNA it? If they investigate they'll probably get the driver to come back to my door and talk to me won't they? I was expecting another delivery driver otherwise I'd have gone down with a mask and a hoodie or something 🤦‍♂️

UPS often come back to property to speak to you, they might send a different driver though, or they might simply not recognise you.

[Hawpe]

Just received mine from UPS. Rang my door, asked for my name when I came down and gave it to me but I didn't have to sign anything. Should I DNA it? If they investigate they'll probably get the driver to come back to my door and talk to me won't they? I was expecting another delivery driver otherwise I'd have gone down with a mask and a hoodie or something 🤦‍♂️

UPS often come back to property to speak to you, they might send a different driver though, or they might simply not recognise you.

I guess I should stick to EB then. At least in that case if the driver comes back I can claim it was empty when I received it, if I DNA and the same driver comes back and recognizes me there's nothing I can do.

[Mo2999]

Email I received 


Thank you so much for your patience while we looked into this. I understand that you received an empty box, and I wanted to let you know that we are going to open an investigation with the courier regarding your empty package.

This can take some time to conclude and may potentially involve the courier reaching out to you directly and coming back to do an investigation on site. We will follow up once we have more details from the courier.

Please let us know if you have any other updates or if you're able to locate the unit (then we will call off the investigation)

I legit got that exact same email too lmao (clinton was the rep)