Steelseries SE (picture of product)

Thanu · 03-01-2019, 08:01 AM

(02-28-2019, 03:17 PM)mothered Wrote:
(02-28-2019, 12:13 PM)Thanu Wrote:
(02-27-2019, 10:45 AM)mothered Wrote: No It won't.

As a rule of thumb, the Item must be light enough to not register a weight on consignment.

So by using an amazon receipt as PoP and then saying 'in an angry tone' that I still haven't received the item, would it be a good idea to tell them that I had already contacted amazon about this and they told me to go straight to steelseries support, or is that not a good idea? I am sort of new to all of this so I don't really have much clue as to what is happening.

Try not to complicate the SE. Don't give Information that hasn't been requested- only respond to theirs.

Did SteelSeries request the POP?

I haven't attempted it as of yet, got exams today so I will go through with this after the exams have finished. I'll post the results here

mothered · 03-01-2019, 10:45 AM

(03-01-2019, 08:01 AM)Thanu Wrote: I will go through with this after the exams have finished. I'll post the results here

No problem at all.

At your convenience.

Thanu · 03-02-2019, 12:08 PM

Hey guys, so I have just received a reply from the steelseries staff, here it is:

Hi,

Thank you for reaching out! I'm sorry you haven't received your mouse yet, & I understand your frustration completely.

I am looking up your email, & there is no order on our webshop under it. Which email did you use when purchasing?

Again I apologize for the issue.

🎮,

Rory

To which I replied:

I bought it from Amazon UK, I have a receipt if you would like the receipt?

And the final reply:

Hi,

If you ordered it through Amazon, you do need to contact them about any shipping issues. They ship to you via their stock. not through our warehouse at all.

Let me know if you have any more questions, always happy to help!
🎮,

Rory

So I'm guessing nothing can be done then right? He told me that he already checked my email on their database for my order of the rival 650.

titchyyyy · 03-02-2019, 01:09 PM

I'm not sure how long warranty is with SS but Amazon usually only provide 2 years warranty. So you could say that you spoke to Amazon and since it's over 2 years, they've told you to contact the manufacturer.

Whenever I use an Amazon receipt now, I always make the purchase 25 months ago so that they can't argue about Amazon replacing it.

Thanu · 03-06-2019, 11:40 AM

(03-02-2019, 01:09 PM)titchyyyy Wrote: I'm not sure how long warranty is with SS but Amazon usually only provide 2 years warranty. So you could say that you spoke to Amazon and since it's over 2 years, they've told you to contact the manufacturer.

Whenever I use an Amazon receipt now, I always make the purchase 25 months ago so that they can't argue about Amazon replacing it.

Steelseries' warranty is usually 1 year. I'm doubting they would do anything if it's already past Amazon's warranty date.