[fyreEU]

I tried to DNA steam about 2 weeks ago but they just shut down tickets and side with tracking (Not unlike eBay/ PayPal) So I decided to go with Faulty battery method.

I paid a photo shopper for convincing  "swollen battery" images and the rep was convinced.

The rep claims he understands that I cannot return it normally, so I think he has agreed a "Special Contract" with UPS in order for me to return it to the local steam staging facility in Havant (UK)
to be packed in "Specialized protective packaging" for a return flight to Prague.

Does anyone have any advice on how to proceed?

[mothered]

I decided to go with Faulty battery method.

What exactly did you tell the rep?

[fyreEU]

So first i told them it didn't arrive and they replied with "Tracking confirms it arrived" and shut down my ticket.

I then switched to Faulty item/Battery method and opened a new ticket,

Me: I found my parcel down the side of my house after a few days but it had rained since and the device turned itself off during gameplay and the battery had swollen up and won't turn back on

Steam: You are liable to pay for return and we emailed you a RMA slip

Me: under the consumer rights law you are liable to pay return postage

Steam: under our Hardware return policy YOU are liable to pay return, can you send a photo for evaluation of the item.

Me: *Sends photo of swollen back of deck*

Steam: we will get back to you about how to proceed with the return, can you still receive parcels at X address as I heard you had issues before. we will send you some Specialized protective packaging, As you are aware sending back faulty batteries is difficult.

Steam: Here is a prepaid label and RMA slip. No need to pack it in Specialized protective packaging" as we will do that at our national Havant (UK) staging facility; in order to send it back to Prague. upon arrival and processing we will send the replacement.

The prepaid label they sent is UPS.

[Pedros]

Exactly what happened to me a month ago. Argued and argued with them that it dna, they just kept closing my complaint and offered no help. Eventually told them I found it and returned it to the same uk place as you then on to Prague. Refund just hit the bank yesterday

[fyreEU]

Exactly what happened to me a month ago. Argued and argued with them that it dna, they just kept closing my complaint and offered no help. Eventually told them I found it and returned it to the same uk place as you then on to Prague. Refund just hit the bank yesterday

They are indeed a stubborn lot! So you did a legitimate return then ? and didn't manage to SE them ?

[Pedros]

Exactly what happened to me a month ago. Argued and argued with them that it dna, they just kept closing my complaint and offered no help. Eventually told them I found it and returned it to the same uk place as you then on to Prague. Refund just hit the bank yesterday

They are indeed a stubborn lot! So you did a legitimate return then ? and didn't manage to SE them ?

Yea eventually told them I found the delivery at someone house. I was getting nowhere with them. Genuine return in the end up

[EquitableEngineer]

Exactly what happened to me a month ago. Argued and argued with them that it dna, they just kept closing my complaint and offered no help. Eventually told them I found it and returned it to the same uk place as you then on to Prague. Refund just hit the bank yesterday

They are indeed a stubborn lot! So you did a legitimate return then ? and didn't manage to SE them ?

Yea eventually told them I found the delivery at someone house. I was getting nowhere with them. Genuine return in the end up

Diligent bastards