[ruonis55]

here is their answer after i requested a refund for PEB:
"We will open an investigation on our end and update you soon. It may take up to five days for us to complete our initial investigation, after which we'll look at sending a new shipment if we need to."

if they refund me i'm good and if they send another one i will switch them out and send back the PEB one

Hope that they will not disappear in the meantime. Recently they like to use the strategy of ghosting, they will write you that they are doing an investigation and then they just disappear without writing you back anything. Remember that they have a 14 day return time frame. If you don't get a refund after 4-5 days or any message from them, you could think that not everything is right. My friend been in this situation and eventually had to return the Steam deck.