[thelegend27]

Not sure if it's me, but STAPLES becoming a PITA these days. Tried an iPad pro, had my refund cancelled and they insisted on doing a dispute with my cc company. Anyone have any experience with staples or credit disputes? No signature required (left at front door), used DNA.

Any input would be appreciated.

[svvvk]

I attempted them once before and they said the same thing about contacting my CC company.

[thelegend27]

I attempted them once before and they said the same thing about contacting my CC company.

Did you return the item or did you end up contacting your CC?

[mothered]

they insisted on doing a dispute with my cc company

^ Complete nonsense.

No signature required (left at front door), used DNA.

Based on the above method, your CC company has no relevance whatsoever. If you've claimed you didn't receive the package, that's between yourself, Staples and the carrier. Exactly how did you execute the DNA, and what was their response to that alone?

[mitchellMTM]

Office max told me the same thing. I just called costumer service I told them why couldn't they refund me themselves, that it didn't make sense to make a dispute with the CC company. I was refunded next day. Just call again and be polite but assertive.

[mothered]

The CC company has more Important things to do, than comply with some ridiculous request.

Take the above post under advisement.

[thelegend27]

Based on the above method, your CC company has no relevance whatsoever. If you've claimed you didn't receive the package, that's between yourself, Staples and the carrier. Exactly how did you execute the DNA, and what was their response to that alone?

Executed the DNA over the phone. Called them as I figured showing my emotion would give me the best chances of receiving a refund. I mentioned that I had not received the package and had gone asking all my neighbors and had been in communication with UPS as well. They said they would do an investigation and for some reason operations put notes on my case as to not give a refund/replacement. Customer service was extremely rude and not helpful. UPS even issued them a claim (presumably payment or recourse for not being able to locate the package). Tracking says "We're attempting to verify the package location. / Claim issued."

Not sure what else to do, but I will give them a call later today

[mothered]

They said they would do an investigation

Until their Investigation completes, you cannot do anything on your end.

Calling them will help speed up the process, but you can only act on their reply.

[Stevieboy2517]

Having the exact same problem with staples.

[Parliament]

Jesus from the replies here, they sound like a shitty company overall.