Sony refund options? 04-29-2020, 05:16 PM
#1
Hi,
So i ordered a soundbar from Sony direct. Idea would be to try ther DNA method as everyone has been leaving parcels behind my back door with no signature. Including DPD themselves, I have not done any DNA during these corvid-19 lockdowns.
Anyway the parcel arrived today and DNA probably will be harder.
The driver left a card in my door, with a note saying "back door" the tracking shows a picture of my back door with the soundbar against it showing it as delivered. The parcel is heavy and one item so empty box isnt going to work.
What options do I have here, im happy to keep the item but as it cost £499 it was the one item from my list of orders i have made taht i wanted to try and get refunded.
Any help is appricated
To clarify
- Parcel is marked as signed by me but I did not sign for it
- There is picture proof of the parcel at the address
So i ordered a soundbar from Sony direct. Idea would be to try ther DNA method as everyone has been leaving parcels behind my back door with no signature. Including DPD themselves, I have not done any DNA during these corvid-19 lockdowns.
Anyway the parcel arrived today and DNA probably will be harder.
The driver left a card in my door, with a note saying "back door" the tracking shows a picture of my back door with the soundbar against it showing it as delivered. The parcel is heavy and one item so empty box isnt going to work.
What options do I have here, im happy to keep the item but as it cost £499 it was the one item from my list of orders i have made taht i wanted to try and get refunded.
Any help is appricated
To clarify
- Parcel is marked as signed by me but I did not sign for it
- There is picture proof of the parcel at the address
(This post was last modified: 04-29-2020, 05:30 PM by jdeemlg.)
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