[mothered]

I’ll do just that now.

Good to read.

Please reply when they respond.

The only problem with this, is that it does state this in their t&cs about ‘mistaken’ returns:

“ Please ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.

If you have accidentally sent the wrong item to Amazon, please contact Customer Service as soon as possible as Amazon does not store mistakenly sent items.

The point Is (from a social engineering standpoint), you've claimed a wrong Item was received from Amazon Itself, so you've returned It.

As such, you did not mistakenly send the Item, but rather returned the one they originally dispatched to your address. Given they've disposed of It, there's no physical evidence to justify that they received an Incorrect Item - which deems their decision to decline your claim Inconclusive.

Remain adamant that their terms do not relate to your claim - It wasn't a mistake, you returned their (wrong) Item.

I’m going to spin a story about how I didn’t know it was a ‘mistaken’ return, so even if it wasn’t the item that I ordered, it wasn’t a mistaken return.

^ Exactly that.