[Datswansguy]

We confirmed the Apple iPhone 13 Pro (256GB) - Gold from order #205-5293942-3871513 was in the box given to CARRIER at the time it left our fulfillment center.

Request a copy of their confirmation, that clearly and conclusively demonstrates the phone was enclosed In the box when In the hands of the carrier, to when It was In transit and at the time of delivery to your address.

Be sure to use the exact wording as highlighted above. They must provide evidence of all events.

We are discarding the Basic and Little Android Phone, that you sent.

They have no right to dispose of an Item that's not rightfully theirs.

Tell (and not ask) them to return It asap.

but if you would like to appeal this decision, please reply to this email.

Do exactly that - request your claim be escalated due to Insufficient Information as per the first point above.

Got it, thanks! I’ll fire off the response now