[stevenadams2323]

i have the return receipt, and emails confirming it has been returned.

Good.

Bascially they are saying that even though i returned the item, the orders for which i claimed i didnt gt it and i got a reorder shouldnt have happened, therefore they are holding onto the money as they think i have the product and i shouldnt have had reorders in the first place.

they are holding onto the money

^ That's a pre-auth transaction, meaning they've put a temporary hold on the funds.

You haven't lost It and neither Is It transferred to them - It's on hold pending further Investigation.

Basically they know they were being idiots and they are trying to cover their asses. Personally i dont know how i coudl lose the chargeback. I sent NEXT an email just know explainng all this and how they are taking the piss quite frankly.

They've mismanaged your claim and from what you've described, I can't see a chargeback failing.

mismanagement at its finest. tryin to cut their losses, ive got all the evidence i returned it and can even have the manager at the store i returned cooborate with me.

They are fucked. even if they reject my claim, the chargeback surely has to work with my overrulling evidence, regardless of if they 'think' i have recieved the items. If i did, why would they have sent out reorders? not my fault for their incompetence.

Lets see how this goes.