[Jhc55]

I have an ongoing SE with shade station uk, I ordered some Tom Ford sunglasses last week they arrived this morning I have claimed missing item. The glasses weren’t in the case. The glasses weighed 30g. Total parcel weight inc glasses was 420g. The label on the parcel said it was weighed at 200g they are saying they have cctv footage to prove these were sent. Is there a way I could bypass this and still successfully get a refund.

[mothered]

Moved from The Lounge forum to Social Engineering.

I have claimed missing item. The glasses weren’t in the case
they are saying they have cctv footage to prove these were sent

Can the glasses be viewed externally without opening the case?

[Jhc55]

These can’t be viewed externally however they have said the glasses are taken out the case pre packing for a quality check. @mothered

[mothered]

These can’t be viewed externally however they have said the glasses are taken out the case pre packing for a quality check.

I doubt It - QC Is done by the manufacturer at the final Inspection.

Ask them to provide evidence In support of their claim, namely email you an attachment of their CCTV footage that clearly demonstrates "your order" was Inspected prior to packing & dispatch.

[Jhc55]

Yeah sure I will ask for this, I will keep the thread updated as the SE plays out and the response from Shade Station.

[Jhc55]

So shade station have come back to me with the below response and also images of them packing the sunglasses in the case and the you can clearly see the sunglasses in the image. Any idea how I proceed from here as I’m pretty sure this has failed.

@mothered
Thank you for your patience whilst we looked into your query of a missing pair of sunglasses within your parcel.

I can confirm that we have now conducted an internal investigation. The CCTV footage has been checked, a full stock count has been implemented of the Tom Ford frames and as we have a small dispatch team we have spoken to the members of staff involved in the quality checks and dispatch of your order.

Our findings do show that the Tom Ford FT0753 01B 62 sunglasses were picked and shipped on your order. (Please see the CCTV attached images). Due to the value of the order, this was checked by two members of staff whom, upon questioning are confident that the frame was packaged in the parcel. (See attached images of the frames being checked) As part of the dispatch procedure, we highlight on the return form the number of frames checked. Your return form will shows the number 1 has been written and circled and the frames ticked off as they have been checked.

As a result of the above, we are positive that the frame was sent to you and therefore I am very sorry to inform you that we would not be able to offer a replacement or a refund for the order on this occasion and would strongly advise that you double check with all members of your household that it has not been misplaced.

Should you have any further queries please do not hesitate to contact us.

[2ndround]

At least they are giving you out, if you give up on the refund you can still come up with some bs story and return them if you don't want to keep them.

Mothered would you say that return sealed box work well for sunglasses? The external boxes they come in quite simplistic as per my experience.

[mothered]

There's a couple of options available.

1. You can claim the package arrived damaged, hence the glasses were missing In transit prior to receiving the package Itself.
2. Send It back for a refund, order It again on a totally different account, and SE them using another method.

[Jhc55]

I have just said my brother took them out the box prior to me checking as I’d already said the box wasn’t damaged, gunna return them get a refund and try and hit Tom Ford direct

[mothered]

I have just said my brother took them out the box prior to me checking as I’d already said the box wasn’t damaged, gunna return them get a refund and try and hit Tom Ford direct

If you haven't SEd them before, be sure to research the company prior to hitting the SE.