[unkn0wn123]

Their PDF says they expect a return but that to me sounds like typical procedure. It's stuff like this:
Replacement Product Notice:
• Your original product will NOT be returned to you.
• Replacement products are factory-repaired products.

That worry's me, that there only going to send a repaired broken hard drive instead of a new one

[C8Stingray]

Correct they send you a refurbished unit.

[mothered]

That worry's me, that there only going to send a repaired broken hard drive instead of a new one

You've should've researched the company, namely It's terms and conditions pertaining to returns.

As such, this would've been established and you'd then use the DNA method.

[unkn0wn123]

Ye they wanted to hide it, from what I've read there sending out a replacement shipping the original is done with a pre done label but you ship it using what you choose. So you can always say shipped without worrying about a way for them to confirm if you did or didn't

[mothered]

but you ship it using what you choose. So you can always say shipped without worrying about a way for them to confirm if you did or didn't

So In other words, you can ship It using a service of your choice?

[unkn0wn123]

but you ship it using what you choose. So you can always say shipped without worrying about a way for them to confirm if you did or didn't

So In other words, you can ship It using a service of your choice?

Yeah but it has to have the ability to track it however they explain this so poorly I imagine a lot of people who got a replacement had no idea what the rules were. Heres the info about how to ship it back to them from the pdf I got:
How to ship your product(s):
Unless covered under a contractual agreement, the following applies to all customer returns:
• You must pay shipping costs for all shipments from you to Seagate
Ship your product to the Seagate address provided in the Order
Acknowledgement/Confirmation via the carrier of your choice. Please use a method with ability
to trace shipment. Seagate is not responsible for shipments for which the carrier cannot
provide proof of delivery.
• You must pay all applicable taxes and duties/customs charges for shipments to and from
Seagate.
• Please read the Seagate Return Policy below before returning your product.
• Do not enclose any personal notes within your parcel.
• Any required data recovery service must be completed BEFORE shipping the product to
Seagate for replacement. Data recovery is not covered under the Seagate limited consumer
warranty and is not part of the repair and exchange process. If you would like data recovery
performed on your product it is available from Seagate as a separate service for an additional
charge. Please see: http://www.seagate.com/services-software/ for additional information on
Seagate's data recovery service.
• For European customers, a T1 document must accompany the shipment if applicable (notify
your agent).
• NO COLLECT SHIPMENTS WILL BE ACCEPTED without prior authorization from Seagate.
Shipments arriving at Seagate with charges due are subject to being returned (unrepaired) with
Order Confirmation
Page 4 of 5 Revision: 10 October 2017
all charges, including return expenses, due and payable by the originator.
• You are responsible for saving or backing up data contained in any product returned to
Seagate. SEAGATE WILL HAVE NO RESPONSIBILITY FOR SUCH DATA AND WILL HAVE
NO LIABILITY ARISING OUT OF ANY DAMAGE TO OR LOSS OF SUCH DATA WHILE THE
PRODUCT IS IN SEAGATE'S POSSESSION.
• For customers shipping outside of the designated locations' country (crossing borders), please
include the following with your shipping documents:
(* denotes required information from customs)
• Customer Return Order Number (RMA#)*
• Shipper Name and Address*
• Ship To Name and Address*
• Description of Product (Internal Hard Drive, External Hard Drive)*
• Seagate's Part Number*
• Serial Number*
• Model Number (Optional)
• Total qty shipped*
• Total box qty shipped*
• Value per Hard Drive based on the purchase price*
• Country of Manufacturing* (Note: The COM or Country of Origin (COO) is identified on
the drive label for both internal and external drives. External products will typically
have an "Assembled in XX" and a "Product of XX"; "Product of XX" is considered the
COM/COO. For internal products the COM/COO is usually identified as "Product of
XX" but you may also see "Designed in US" for some products.)
• International Customers: Customs invoice (Pro Forma Invoice) or packing list is
required to be included with your shipment for Customs purposes.

Confusing right? Lol.

[mothered]

This Is longer than the Declaration of Independence. It must be broken down.

Does the following apply to you? If not, then a huge chunk of their requirements Is void.

• For customers shipping outside of the designated locations' country (crossing borders), please
include the following with your shipping documents:

(* denotes required information from customs)
• Customer Return Order Number (RMA#)*
• Shipper Name and Address*
• Ship To Name and Address*
• Description of Product (Internal Hard Drive, External Hard Drive)*
• Seagate's Part Number*
• Serial Number*
• Model Number (Optional)
• Total qty shipped*
• Total box qty shipped*
• Value per Hard Drive based on the purchase price*
• Country of Manufacturing* (Note: The COM or Country of Origin (COO) is identified on
the drive label for both internal and external drives. External products will typically
have an "Assembled in XX" and a "Product of XX"; "Product of XX" is considered the
COM/COO. For internal products the COM/COO is usually identified as "Product of
XX" but you may also see "Designed in US" for some products.)


• For European customers, a T1 document must accompany the shipment if applicable (notify
your agent).

If the above Isn't applicable, you need to provide the following documents with the delivery.

NOTE: If you cannot provide an Invoice, a "Packing List" must be Included, which Is a breakdown of the Item- description, weight & dimensions, make, model, manufacturer etc. Without the Packing List, the shipment will be rejected.

• International Customers: Customs invoice (Pro Forma Invoice) or packing list is
required to be included with your shipment for Customs purposes

Finally, you need to weigh up your options against the costs payable by you (as per below), and see whether It's worth sending the Item back. In other words, If the shipping costs are (for example) 50% or more of the Item's value, then It's not worth pursuing.

• You must pay shipping costs for all shipments from you to Seagate
• You must pay all applicable taxes and duties/customs charges for shipments to and from
Seagate.

[unkn0wn123]

Dam so they want me to provide stuff to them when they ship it to me on delivery? All I have is a serial of the item and product number, plus a photo of course.