[cannyvalley]

Update: After much hassel, I finally got a response to my PR submission:

Based on our review of the information and documentation you provided to us, we have determined that your request is not eligible for a refund.

In addition, a copy of the police report sent to us was not authentic. Submitting any false reports for a claim requires us to permanently suspend your account from placing future orders.

This is our final message to you regarding this situation. We are officially closing this request, and any further inquiries regarding this matter will not receive a response.

I submitted an actual PR, with my real info. What now? I'm thinking that a phone call might be worth a try, but I don't imagine it'll get me anywhere.
Is this a case where I should request a chargeback from my bank?

Okay, update time:
I filed a chargeback request with my bank. While waiting for that, I called Samsung several more times. Eventually Samsung caved, and approved my refund. They were stubborn, but persistence paid off.
Previous Samsung SE w/ Boxing method was unbelievably easy.

Thanks all for your guidance!